Director of Network Operations

Lead the Network That’s Connecting the Prairies

Director of Network Operations | Hybrid — Southern Manitoba / Southeastern Saskatchewan | RFNOW Inc.

It’s a pivotal moment at RFNOW. We’re building out the fiber networks that bring high-speed internet and telecommunications services to communities across Manitoba and Saskatchewan — and we’re looking for a Director of Network Operations to help shape what that infrastructure looks like for years to come.

If you thrive in a high-energy, high-performance environment where you actually get to influence strategy (not just execute someone else’s), where something new gets built every quarter, and where the work matters to real communities — we’d love to talk to you.

The Role

Reporting to the VP, Network and Field Operations, you’ll own the day-to-day management of our fiber network and infrastructure, plus all technical activities for a fast-growing infrastructure-based telecom. This is hands-on leadership: you’ll direct new service development, network planning and engineering, build-out, operations, and performance assurance. You’ll manage the ICT portfolio that keeps our network reliable and our support services responsive.

In short — real ownership of something that matters.

What You’ll Be Doing

Strategy & Execution

Bring our telecom strategy to life in alignment with organizational goals

Stay ahead of the curve on industry trends and emerging technologies

Manage the technology services budget — capital and operational — for cost-effective outcomes

Infrastructure

Lead the design, deployment, and maintenance of phones, servers, internet, network security, and voice/data systems

Keep the network reliable, secure, and scalable as we grow

Manage vendor relationships, contracts, SLAs, and performance metrics

Team Leadership

Lead a team of technology professionals — technicians and support staff

Coach, develop, and grow the people around you

Build a collaborative, innovative culture

Project Delivery

Run telecom projects end-to-end — on time, on scope, on budget

Manage resources, timelines, and stakeholder communication

Compliance & Security

Ensure systems and practices meet regulatory and industry standards

Implement and enforce security measures that protect our infrastructure

Operational Excellence

Monitor performance and service metrics; turn data into improvements

Develop policies and procedures that keep operations humming

Stakeholder Engagement

Partner with other departments and senior leadership to understand needs and build solutions

Communicate clearly with stakeholders — updates, concerns, feedback

What You Bring

Proven experience in a senior telecom management role (Director-level or equivalent)

Deep hands-on experience with telecom systems — VoIP, data networks, network security, outage management, POP sites, and NOCs

Strong grasp of telecom regulations, compliance, and security standards

A track record of leading and growing technical teams

Strong project management chops with successful deliveries to point to

Sharp analytical and problem-solving instincts

Excellent communication and interpersonal skills — comfortable influencing at every level

Solid budget and financial planning experience

Helpful but not required

Bachelor’s degree in IT, Telecommunications, Computer Science, or a related field

Relevant certifications such as CISCO, CTNS, CISSP, or PMP

Work Setup

Hybrid role, ideally based in southern Manitoba or southeastern Saskatchewan, with some in-office and in-community time, plus travel

Comfortable presenting and conducting meetings

Standard manual dexterity for desktop computer use

Some overtime as projects require

What We Offer

A competitive salary package

An incredible work environment with real career advancement opportunities

The chance to lead technical strategy at a company actively expanding its footprint

Ready to Apply?

We'd love to hear from you. Apply through our Career Centre, You can also visit www.rfnow.com/careers for more career info.

We're excited to hear from you!