Service Operations Manager

Service Operations Manager

About Bothwell-Accurate

Bothwell-Accurate Co. Ltd. has been a leader in roofing, waterproofing, cladding and glazing services across British Columbia and Ontario for over 90 years. With more than 60,000 completed projects, we’re known for delivering high-quality, innovative and reliable building envelope solutions to commercial, industrial and institutional clients.

As we continue to grow, we’re looking for a Service Manager to lead our Service Department in Surrey, BC. In this role, you’ll oversee the delivery of routine and emergency service, as well as installation projects and related construction services. This is a great opportunity for someone who thrives in a fast-paced, hands-on environment and wants to build strong client relationships while leading a skilled service team.

What You’ll Do

Oversee daily service operations, scheduling, dispatching, and project coordination

Lead field teams and support operational performance, safety, quality, and client satisfaction

Coordinate site visits, project requirements, materials, equipment, and timelines

Support estimating, quoting, work planning, and project execution

Manage emergency service requests, preventive maintenance programs, repair work, and ongoing service requirements

Monitor project progress, documentation, labour allocation, and operational efficiency

Build and maintain strong relationships with property managers, building owners, consultants, subcontractors, vendors, and internal teams

Actively develop new customer relationships throughout Vancouver and the surrounding region

Support business development efforts through networking, relationship building, client engagement, and cold calling

Assist in growing recurring service-based business opportunities rather than strictly project-driven work

Support department growth through strong service delivery, sales confidence, and operational leadership

Assist with process improvements, workflow management, and overall team performance

What You Bring to the Team

5+ years of experience in service management, construction operations, or field service leadership

Previous experience managing technicians, field staff, or service crews

Roofing or building envelope experience considered an asset

Strong leadership, organizational, communication, and problem-solving abilities

Strong relationship-building and customer development skills

Comfortable interacting with property managers, consultants, and building owners

Previous experience working with local property managers and building owners considered a strong asset

Sales confidence and the ability to help develop new service opportunities and customer relationships

Experience coordinating multiple projects and priorities in a fast-paced environment

Knowledge of construction operations, scheduling, dispatching, and project coordination

Proficiency with Microsoft Office and construction management software

Valid driver’s license and ability to travel to sites as required

Role Snapshot

Location: Surrey Office – 3435 194 St, Surrey, BC V3Z 1A5

Job Type: Permanent | Full-Time | Onsite

Hours of Work: Monday to Friday, 8:00 a.m. – 5:00 p.m.

Salary: $95,000 - $120,000

Pay Schedule: Paid bi-weekly, every second Friday

Reports To: Senior Vice President - Western Region

Why Join Bothwell-Accurate?

Real opportunities to grow and advance

A team that supports you like family

Competitive benefits that grow with you

Bi-weekly pay you can count on

Work on high-profile, high-impact projects

Be part of a company where you're not just taking a job, you’re building a career.

Bothwell-Accurate Co. Ltd. is committed to equity, diversity, and inclusion. Accommodations are available upon request during the hiring process. Please contact us at hr@bothwell-accurate.com or 905-673-0615 if you require support.

Interested in joining our team? Apply today!