Cloud Engineer 2, Site Reliability Engineering

About Kinaxis:

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

About the team:

Location

Ottawa and Toronto, Canada - Hybrid

Other Canadian locations - Remote

About the team

The Site Reliability Engineering (SRE) team owns the delivery, operation, and monitoring of Kinaxis products and cloud infrastructure, ensuring services remain reliable, performant, and available for global customers 24/7. We build and operate automation at scale using infrastructure-as-code, deployment pipelines, and tools such as Terraform, GitHub Actions, ArgoCD, and Ansible.

As a Cloud Engineer II, you will support the reliability and operational efficiency of the Kinaxis SaaS platform by building, deploying, and maintaining production systems. In this hands-on role, you will collaborate with Product, Security, Platform, and Support teams, contribute to automation initiatives, and participate in incident response and continuous improvement efforts to enhance system stability and performance.

About the role:

Vacancy Status

This is an existing job vacancy

What you will do

Support the operation of production systems to meet SLA targets and maintain service availability for customer workloads.

Contribute to automation across multiple environments (Azure, GCP, and datacenters), including infrastructure as code (Terraform), deployment pipelines (GitHub Actions, ArgoCD), and scripting (Python, Bash, PowerShell, Ansible).

Assist in managing the lifecycle of production and Hands-on Lab (HOL) environments, including deployment, resource management, and troubleshooting.

Participate in an on-call rotation, working with the team to investigate and resolve incidents.

Troubleshoot infrastructure and application issues, escalating and collaborating as needed to resolve problems effectively.

Work closely with Product, Platform, and Support teams to support the operation and stability of services in production.

Learn from and collaborate with senior engineers, contributing to team knowledge sharing and continuous improvement of practices.

What we are looking for

Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.

Experience working in development, operations, or cloud engineering environments.

2–4 years of experience supporting production systems in cloud environments (GCP, Azure, or AWS).

Familiarity with:

Infrastructure as Code (Terraform)

CI/CD and deployment pipelines (GitHub Actions, ArgoCD)

Scripting languages (Python, Bash, or PowerShell)

Basic understanding of:

Cloud platforms and services

Containers and orchestration (Kubernetes is a plus)

Strong troubleshooting and problem-solving skills.

Good communication and documentation skills.

Ability to work effectively as part of a team and take ownership of assigned work.

#Associate, #Intermediate

Why join Kinaxis?:

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

Flexible vacation and Kinaxis Days (company-wide days off)

Flexible work options

Physical and mental well-being programs

Regularly scheduled virtual fitness classes

Mentorship programs, training, and career development

Recognition programs and referral rewards

Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.