Senior UX/UI & Design Systems Lead

Since 2024, 7-Eleven Australia has joined 7-Eleven international to be part of the biggest retail network across the world, represented in 20 countries with over 84,000 stores. We have big growth plans in Australia and a lot of opportunity for someone who wants to be part of ever growing retailer with a global footprint.

Firstly, what we offer you!

Vibrant Open Office in Richmond. Work in a dynamic, collaborative space that sparks creativity

Work Your Way. Enjoy the perfect balance of remote flexibility and in-office collaboration—get the best of both worlds

Make a Difference. Take a paid day off each year to volunteer for a cause you’re passionate about

Fuel Your Day. Enjoy free 7-Eleven coffee and snacks in the office—because great ideas start with great coffee

Family comes first. Get up to 15 weeks of paid parental leave for the primary carer and up to 4 weeks for concurrent leave, so you can focus on what matters most

Stay Social & Connected. Join our Social Club and Open Committee for regular events, celebrations, and fun activities

Grow Without Limits. Access unlimited LinkedIn Learning courses and invest in your personal and professional development

The role

7-Eleven has reimagined what work means for our people and, with a focus on agile, our exciting new way of working is designed to increase collaboration, provide greater flexibility, and deliver rewarding development opportunities. Central to enabling this transformation is a focus on design thinking and experience design: to uplift our organisational capability in creativity, iterative development, human-centricity, and above all, innovation.

Our Senior UX/UI & Design Systems Lead is responsible for shaping how design works at scale at 7-Eleven. You are a custodian of our design practice, architecting the systems, components and standards that power consistent, high-quality experiences across our experience ecosystem (digital and 'phygital' products, services and experiences), while also leading strategic UX/UI design work that puts the customer at the centre of everything we do. You bring structure to complexity, helping teams navigate governance and compliance requirements while maintaining creative problem solving.

What a typical day might consist of …

Design, build and maintain a scalable design system including reusable components, templates, metadata-rich assets and usage guidelines that enable speed, consistency, and quality across digital channels

Lead end-to-end UX/UI design work on strategic projects, applying human-centred design methods to solve complex customer and business problems

Collaborate with developers, content teams, and product owners to ensure design systems integrate seamlessly into platforms such as Figma, AEM, CMS and DAM environments

Embed brand, accessibility and compliance guardrails into design components, AI tools and orchestration workflows

Connect multidisciplinary stakeholders around journey maps, service blueprints and experience design artefacts

Monitor adoption and consumption patterns of design system components, iterating based on feedback and performance data

Champion human-centred design and represent the customer voice in cross-functional engagements

Mentor chapter members and support the broader design team in applying design systems and UX/UI best practice

Run and facilitate design workshops, design sprints and collaborative working sessions with key stakeholders as needed

Stay across the latest design tools, AI platforms and methods to ensure the practice remains current and competitive

Contribute to the strategic roadmap for design system scalability and enterprise alignment

What’s in your toolkit?

Strong understanding of interaction design and its application across digital content and components

Significant experience in UX/UI design, with a strong portfolio demonstrating end-to-end design across digital and 'phygital' products, services and experiences including user testing and quality assurance

Deep expertise in design system architecture including component development, Figma library creation and management, and design token frameworks

Strong HCD research skills including: ethnographic research methods, reframing, affinity diagramming, insight and behavioural analysis and synthesis

Demonstrated experience embedding accessibility, inclusive design standards and brand governance into design systems and workflows

Technical fluency across platforms such as Figma, Adobe Experience Manager (AEM), Adobe Suite, Adobe Express, Miro, Maze, Dovetail, Askable, CMS and DAM environments

AI fluency including LLM literacy, prompt UX design, ethical AI design principles and integration of AI tools such as Co-Pilot, Figma Make and Adobe Express into design workflows

Experience with API integration awareness, and how design systems connect with development pipelines

Strong communication, workshop facilitation, coaching and influencing skills across all levels of the organisation

Planning and project management skills to manage supply and demand of design system assets, drive outcomes and mitigate risks

Performance tracking and optimisation mindset monitoring design system adoption and identifying opportunities for simplification

Desirable but not essential if you …

Have experience in service design, strategic design or design operations

Have a background in interaction design, UX writing or content design

Have experience managing designers or leading a design team

Have familiarity with Adobe Experience Manager (AEM) or enterprise content orchestration tools

Have experience in consumer goods, retail or telecommunications industries

Are a member of industry associations or design community groups

At 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer 2024-2025 and Bronze Accredited with the Australian Workplace Equity Index.

At 7-Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at peoplesupport@7eleven.com.au

Please note, this email is strictly for adjustment requests related to the recruitment process. Other inquiries sent to this mailbox will not be actioned.

To find out more about our current opportunities follow us on LinkedIn or view our careers page.