Senior Manager, Digital Transformation & Analytics

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our Values

We Are Challengers

We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United

We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care

We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

The Senior Manager, Digital Transformation & Analytics will serve as the strategic architect and delivery lead for our ServiceNow ecosystem. This is a high-impact leadership role responsible for overseeing the end-to-end implementation of ServiceNow modules while simultaneously building a world-class reporting and analytics framework. You will bridge the gap between technical execution and business value, ensuring that ServiceNow isn't just a tool, but a data-driven engine that powers organizational efficiency.

What You’ll Do

Lead the Rollout: Direct the phased implementation of ServiceNow modules (e.g., FSM, SOM, SPM) ensuring alignment with the business requirements.

Vendor & Partner Management: Manage relationships with Beanfield Stakeholders, third-party implementation partners and ServiceNow account teams to ensure project milestones are met on time.

Performance Analytics Lead: Architect and oversee the deployment of ServiceNow Performance Analytics to provide real-time visibility into KPIs and trends.

Dashboard Development: Design executive-level dashboards that translate complex operational data into actionable insights for senior leadership.

Continuous Improvement: Use data-driven "bottleneck analysis" to identify process gaps and drive automation initiatives across the enterprise.

Change Management: Act as a champion for platform adoption, developing training strategies and communication plans to minimize resistance during rollout.

Cross-Functional Collaboration: Partner with IT, Finance, HR, Construction and Operations to ensure ServiceNow workflows are integrated and frictionless.

What You Bring

Minimum of 10 years of experience in Telecom or a related role, preferably within the Canadian market.

3+ years in a leadership or management role

Proven track record of building and managing reporting suites or Business Intelligence (BI) tools within an enterprise environment.

Strong understanding of data analysis, system deployment and strategic planning.

Excellent communication, negotiation, and interpersonal skills.

Experience in the technology, finance, or consulting industries.

Familiarity with CRM software and business intelligence tools.

Demonstrated leadership experience managing and developing high-performing teams.

What’s in it for you

A united, values-driven culture that genuinely cares about people, collaboration, and community.

Hybrid work model

A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support overall well-being.

Five (5) additional personal care days, providing extra flexibility to recharge and take care of what matters most.

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.