Customer Service Associate
Skills
About the role
Job Description:
Handle billing, quotations, service agreements and dispute management for SCDF/SPF false alarm and monitoring contracts.
Coordinate PO follow-ups, invoices, renewals, recurring billing and account creation in SAP/FMS/CMS.
Maintain contract databases, monthly false alarm lists, credit checks and client portal administration.
Liaise with finance vendors, prepare reports, waiver notices, insurance updates and regulatory documents.
Support internal coordination and procurement activities to ensure timely service delivery.
Qualification:
Minimum GCE ‘O’ Level or Diploma qualification.
Fluent in spoken and written English.
Proficient in Microsoft Office applications (Outlook, Excel, and Word).
Basic knowledge of fire and security alarm systems is an advantage.
Strong computer literacy and advanced administrative skills.
Experience with ERP systems, preferably SAP (finance modules), is preferred.
At least 2 years of working experience in an administrative or support role.
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
#BR-CB
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