Training & Development Specialist - Short Term Assignment, 6 months

As a Training Specialist with Manulife Bank, you will play a key role in enabling employees to build the knowledge, skills, and capabilities needed to succeed across a range of learning areas, including systems, processes, products, and professional skills. This role contributes to our mission by delivering high-quality, engaging learning solutions that drive performance, consistency, and continuous growth within the Bank. You will partner with stakeholders across Manulife Bank to translate complex information into accessible, learner-centered experiences that support real-world application. In this role, you will apply instructional design expertise, facilitation skills, and learning technologies to create scalable and impactful training programs.

Position Responsibilities:

Design and develop engaging learning solutions, including instructor-led training, eLearning, and performance support materials using best practices in instructional design

Deliver high-quality training sessions (virtual and/or in-person) using effective facilitation techniques that drive learner engagement and knowledge retention

Collaborate with Manulife Bank stakeholders and subject matter experts to analyze needs and translate complex information into clear, structured learning experiences

Manage and maintain the Learning Management System (LMS), including course creation, learner tracking, reporting, and optimizing the learner experience

Evaluate training effectiveness using feedback and performance data, and continuously improve content and delivery approaches

Required Qualifications:

2–4 years of experience in roles involving communication, facilitation, onboarding, knowledge sharing, content creation, or stakeholder support (e.g., HR, customer success, operations, consulting, education)

Exposure to learning tools, systems, or digital platforms (e.g., LMS, knowledge bases, or content tools)

Strong written and verbal communication skills, with the ability to simplify complex information

Demonstrated ability to learn quickly, synthesize information, and create clear, structured content

Effective stakeholder engagement and collaboration skills

Strong organizational skills with attention to detail and ability to manage multiple priorities

Post-secondary education in Education, Training, Business, Human Resources, Communications, or a related field, or equivalent practical experience

Preferred Qualifications:

Experience in training, onboarding, instructional design, or facilitation in a corporate environment

Exposure to or experience with LMS administration (e.g., course setup, reporting, learner management)

Familiarity with eLearning development tools (e.g., Articulate 360, Captivate, Camtasia) and basic multimedia design

Knowledge of adult learning principles and learner-centered design approaches

Experience providing consultative support to stakeholders to assess needs and recommend solutions

Experience delivering virtual and/or in-person training sessions

Background in banking or financial services, particularly in regulated environments

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$55,125.00 CAD - $91,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .