Parts Advisor

About Cropac Equipment Inc.

Family-owned, Cropac Equipment Inc. is Canada’s leading crane, lifting, and shunting experts. With a long track record of supporting Canadian industries, Cropac has grown into a multi-location organization that provides equipment sales, rentals, parts, and service support to contractors and industrial customers across the country. From helping customers choose the right equipment to providing after-delivery support, Cropac helps reduce downtime with a large inventory of equipment and parts, coordinated service, and technician-backed support built for real job site demands.

About the Opportunity

If you enjoy solving problems, working with your hands and your brain, and being the person others rely on when things need to get moving again—this role is for you.

As a Parts Advisor, you’re not just “selling parts.” You’re a key player in keeping equipment running, projects on track, and customers productive. You’ll be the go-to expert for parts knowledge, helping customers and internal teams find exactly what they need—often under tight timelines.

Every day is different. One moment you’re helping a technician identify a critical component, the next you’re tracking down a hard-to-find part or making sure a customer’s order is moving fast and accurately. You’ll have a direct impact on customer success and downtime reduction—your work truly keeps operations running.

What You’ll Be Doing

Be the first point of contact for parts inquiries—helping customers in person, over the phone, and by email

Use your technical curiosity to identify parts using diagrams, manuals, and systems

Build accurate quotes and follow up to turn opportunities into sales

Spot opportunities to recommend additional parts that improve performance and reliability

Process orders from start to finish with speed and precision

Keep customers informed and confident with clear communication on order status and timelines

Track down non-stock or hard-to-find parts and coordinate fast solutions

Work closely with suppliers to manage backorders and expedite deliveries

Receive and organize incoming goods while ensuring accuracy and accountability

Support inventory control through cycle counts and annual inventory

Collaborate with Service Technicians, Sales, and the Parts team to solve problems quickly

Maintain accurate documentation including invoices, returns, and payments

Stay up to date on new products, bulletins, and system updates

What You Bring

Experience in heavy equipment, crane, automotive, or industrial parts is a strong asset

Mechanical curiosity—you like understanding how things work

Ability to read and interpret parts manuals and diagrams

Strong communication skills and confidence working with customers

High attention to detail (you catch the things others miss)

Comfort working in a fast-paced, constantly changing environment

Strong computer skills (Microsoft Office and inventory systems)

Valid driver’s license required

Forklift certification is a bonus (or willingness to get certified)

A proactive mindset—you don’t wait for problems, you solve them

What Makes You Successful Here

You take ownership and follow things through from start to finish

You enjoy helping customers and finding smart solutions under pressure

You’re organized, reliable, and thrive when things are moving quickly

You communicate clearly and keep people informed without being asked

You work well with others and step in wherever help is needed

You care about doing things right the first time

What the Role Feels Like Day to Day

This is a hands-on, high-impact role where your decisions matter. You’ll be balancing customer service, technical problem-solving, and fast-paced logistics—all while working with a team that depends on you.

Some days are busy. Some are urgent. Most are both. But every day, you’ll be helping keep equipment running and customers productive.

Working Conditions

Mix of counter, office, and warehouse environment

Frequent lifting (up to 50 lbs) and time on your feet

Exposure to typical shop/warehouse conditions

PPE required (including safety footwear)

Occasional overtime during inventory or peak periods

Local travel may be required from time to time

If you like being the person who “figures it out,” keeps things moving, and makes a real impact on operations every day—this is a great place to build your career.