Senior Solution Architect

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Senior Solution Architect plays a pivotal role in the presales and project delivery of solutions in Datacom’s Managed Operations line of business. The focus will be on business outcomes that can be realised by scoping projects which transform and mature our customers’ IT environments and improve the overall end user experience/risk posture/service delivery. A strong commercial and pricing acumen is required to provide competitive services whilst ensuring Datacom’s profitability.

The Senior Solution Architect will work with a wide customer base ranging from 150 to 60,000 seats across both public and private sectors and industries (including Health, Transport, Services, Finance, Infrastructure, and Government). They will leverage expert technical knowledge of Datacom’s Managed Operations products and service offerings to develop statements of work, prepare bids, and support presales activities.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note, you must be an Australian Citizen and be able to achieve Australian Government Baseline clearance to be successful in your application for this role.

What you’ll do

As the Senior Solution Architect will be a point of escalation and provide mentoring and coaching to other architects and engineers throughout the organisation. The core objectives and responsibilities are broken down into the following areas:

Managed Operations Presales Pipeline and Project Opportunities

Managed Services Renewals support

Managed Services Bid responses

Personal Training and Development

Vendor Engagement

General Expectations

The following provides an overview of the products and solutions which we are seeking competence in (but not limited to):

MS Automation and productivity tools such as PowerApps, Power Automate, etc

Microsoft Identity and Access Management systems (AD, Microsoft Entra ID (formerly Azure AD), Entra Connect, AD FS, Entra Domain Services, Azure MFA, Conditional Access, PIM, PAM and MIM).

Core Microsoft Supporting Infrastructure services (DHCP, DNS, PKI, Group Policy, Print Services, File Services, Exchange, SharePoint)

Modern Business Collaboration tools in the Microsoft 365 suite – Teams, Planner, Groups, Exchange Online, SharePoint Online, Teams Voice, Direct Routing etc.

Collaboration and Video conferencing solutions such as Teams, and ancillary systems like Poly, StarLeaf, Cisco and Zoom.

Enterprise mobility and endpoint management solutions such as SCCM, Intune, BigFix, Jamf, Workspace ONE and Google Admin.

Microsoft Windows end user operating systems configuration & deployment (in both traditional and modern management approaches).

M365 security, backup and archive technologies (Microsoft’s Defender for Endpoint, Defender for Office 365, Defender for Identity, Defender for Cloud, Defender for IoT, Microsoft Purview and Microsoft Priva)

Working knowledge of Microsoft supplementing competitor solutions such as Mimecast, AvePoint, Aternity, Carbon Black and Airlock Digital.

A strong understanding of VDI and DaaS solutions including VMware Horizon, Citrix Virtual Apps and Desktops, Amazon WorkSpaces, Azure Virtual Desktop and Windows 365.

Public cloud exposure such as Azure, AWS and/or GCP, as well as background in traditional on-premises hosting technologies (vCenter and/or Hyper-V) and supporting hybrid cloud technologies.

Strong experience with M365 ‘on-premises to cloud’ and ‘cloud to cloud’ migration paths using native Microsoft tools and third-party tools such as AvePoint Fly, SkyKick and BitTitan.

Enterprise data backup, recovery and replication solutions such as Veeam, NetBackup, Commvault, Rubrik, Zerto and DataMasque.

Enterprise storage solutions from Dell, Lenovo, NetApp, HPE, Nutanix and Wasabi.

Hyperconverged Infrastructure Platforms from Nutanix, Dell, HPE and Azure Local.

Oracle hosting, platform and workload management solutions such as iSeries, Oracle Cloud and associated management tooling.

Linux and Unix OS such as Ubuntu, Debian, Fedora, Arch Linux, FreeBSD, Solaris and openSUSE

Database solutions such as MySQL, Microsoft SQL Server, PostgreSQL, Oracle, SQLite.

Middleware solutions such as Red Hat OpenShift, Oracle Fusion, Kubernetes and IBM WebSphere.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Extensive experience designing, installing and/or supporting Microsoft, Oracle or VMware solution offerings

Over 5 years’ scoping and pricing managed services engagements

Over 5 years’ presenting solutions and service offerings to customers

Demonstrable history of creating high quality SORs, SOWs, HLDs and proposals for customers who outsource their IT

Strong understanding of Fixed Price vs Time & Materials SOW’s (and when to choose one over the other)

Strong understanding of pricing project and managed services engagements

Good working knowledge of:

Enterprise mobile management solutions

Enterprise desktop and server management solutions

Enterprise cloud solutions

Hardware lifecycle management

Software lifecycle management

Identity lifecycle management

Security lifecycle management

Sales and Project lifecycles

Extensive knowledge of the following technologies:

Windows Desktop OS

Windows Server OS

Microsoft Infrastructure

Microsoft Teams Voice

Microsoft Email

Microsoft Azure

Microsoft 365

Microsoft Database Platforms

Extensive knowledge of hybrid cloud and native cloud environments

Public cloud offerings, specifically Azure

Microsoft 365 solution design and implementation

Good understanding of ‘on-premises to cloud’ and ‘cloud to cloud’ migration paths

Good understanding of industry recognised security frameworks and solutions

Sound understanding of networking technologies and solutions

Commercially minded with instinctive revenue-growth orientation

Highly influential — builds consensus and drives decisions in complex multi-stakeholder environments

Proactive, self-directed, and acts with urgency

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.