Food & Beverage Operations Manager

Company Description

Located in the heart of Broadbeach and just moments from the coastline, Sofitel Gold Coast Broadbeach is where French elegance meets beachside sophistication. With 296 beautifully appointed rooms, sweeping ocean and hinterland views, and vibrant dining destinations, this is a place where hospitality is alive, warm, and effortlessly refined.

Belong somewhere you can thrive.

Here, you’re part of a community that sees you, backs you, and invites your passion to shine. You’ll be empowered to think ahead, personalise moments, and deliver service with intention - because our guests deserve nothing less. And so do you.

Job Description

A Career that lets your passion shine

Oversee the daily operation of Conference & Events, Bistro On3 and Room Service as a single integrated operation.

Ensure Brand and Luxury Standards are embedded in daily operations; conduct regular self-audits and implement corrective actions.

Deliver conferences and events in line with Banquet Event Orders; supervise room set-ups and servicing to client specifications.

Coordinate with Kitchen, Front Office, Housekeeping and other departments to ensure seamless F&B service.

Monitor guest arrivals and build familiarity with VIP and regular guests to deliver personalised 5-star experiences.

Take accountability for financial performance across all outlets, managing wage costs, expenses and controllable costs to budget.

Manage rostering to reflect business demand; control labour costs and oversee stock ordering and replenishment.

Lead, develop and support the F&B team; provide direction to Outlet Supervisors and conduct performance appraisals.

Establish and maintain ongoing training programs aligned with Brand and Service Standards.

Ensure compliance with WHS policies, RSA requirements and the Accor InterREACT programme.

Qualifications

What you will bring to the role:

Proven F&B management experience in a five-star luxury hotel, with responsibility across multiple outlets.

Demonstrated ability to lead and provide strategic direction to a multi-skilled team.

Strong financial management and budgeting skills, with the ability to interpret operational performance data.

Excellent people management, interpersonal and influencing skills.

Exceptional client relationship skills, particularly with event clients and corporate stakeholders.

Outstanding written and verbal communication skills.

Current RSA certification and sound knowledge of liquor licensing requirements.

Distinguished personal presentation in alignment with the Sofitel brand.

Genuine passion for luxury hospitality and a guest-first attitude.

Additional Information

Thrive in our Sofitel Gold Coast Broadbeach community:

A chef prepared meal complimentary on every shift

Laundered uniforms to have you looking and feeling your best

A complimentary Sofitel stay experience each year, to celebrate your work anniversary

Global discounts across Accor hotels, restaurants, and experiences

An additional paid day off during your birthday month

Personalised reward program curated to suit your lifestyle

Discounted onsite parking, secure bike storage, and convenienct access to public transport

Walking distance to Broadbeach’s best dining, shopping, and coastline

Leaders who invest in your development, coaching, and long-term career

A global brand setting standards for French luxury hospitality

Full Australian working rights are required for this position with the ability to work an average of 20 - 38 hours per week. Full Time and Part Time employment available.

Our commitment to Diversity & Inclusion:

We’re proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process, we welcome you to let us know so we can support you.