Service Technician
About the role
About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the
world who are committed to making our products even better every day - and help us to our innovation leadership.
The Position
Currently we have an opening within our Service Team for a Service Technician who is customer focused and self-motivated to work with our team in Queensland. Your responsibilities would include:
Carry out quality field service repairs at the customer’s premises
In conjunction with Call Planner optimized allocated workload to accommodate over-runs and minimise unproductive time
Handle and resolve customer complaints in the field within company guidelines relevant to the position
Ensure the accurate and timely completion of necessary tasks – triaging jobs, ordering & receipting parts, closing jobs appropriately, rescheduling tasks etc.
Ensure van stock is controlled in line with requirements
You will bring to the role:
Current Electrical Licence
White goods and appliances experience will be an advantage
A sound technical knowledge of domestic appliances incorporating the ability to diagnose and rectify faults through effective problem-solving skills
Skilled in the proper use of tools, equipment and gauges to ensure optimal use.
Excellent communication skills, both written and verbal
A genuine enjoyment of meeting and interacting with new customers
A clean current driver’s license.
Our Benefits:
Premium European van and all tools provided
Work from home model (You don’t need to start from the workshop)
Access to Miele’s free annual health checks & access to EAP Support Services
Training, coaching and development from an experienced service team
Career development opportunities from a company who supports growing from within
Questions about this role
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