Account Manager
About the role
Join Komatsu and Be Part of Something Big!
Overview.
Collaborative culture built on the Komatsu Way and values-based decision making
Strong focus on safety, innovation, and lifecycle solutions
Be part of a global leader in mining and heavy equipment
Work within a business that values collaboration, integrity, and continuous improvement
Access to career development, industry-leading training, and a strong internal network
Contribute to shaping the future of the Komatsu underground mining business in Australia
At Komatsu, we work closely with our customers to maximise performance across the full lifecycle of their assets. As the Queensland underground coal market continues to evolve, we are seeking a commercially astute and technically credible Account Manager to strengthen customer relationships, enhance our market position, and drive sustainable growth.
What you'll bring.
Experience in account or service management within underground mining or heavy industry
Strong understanding of underground coal equipment (e.g. continuous miners, shuttle cars, feeder breakers, longwalls)
Proven ability to grow customer portfolios and deliver commercial outcomes
Ability to operate across operational and strategic conversations with customers
Experience working across multiple business functions to deliver cohesive outcomes
Confidence using CRM systems (ideally, Salesforce) to manage pipelines and customer insights
Critical skills for success.
Business acumen. Develop and execute clear, data-driven account strategies aligned to Queensland’s evolving mining landscape, driving revenue growth, market share and profitability. Identify opportunities across equipment, parts, and lifecycle services to maximise customer value and Komatsu return. Analyse market dynamics, competitor activity, and mine ownership changes to inform strategic decisions.
Hunter Mentality. Identify opportunities to establish Komatsu as the partner of choice. Identify and convert new opportunities within existing and emerging underground coal operations. Build and maintain a strong opportunity pipeline, taking ownership of end-to-end deal progression
Leadership. Act as the primary point of accountability for the customer relationship, driving outcomes across both operational and commercial priorities. Lead internal stakeholders to align on customer needs and deliver a consistent, high performing, ‘one face to customer’ approach.
Collaboration. Work cross-functionally with operations, service, parts, engineering, and product teams to deliver integrated, customer-focused solutions. Draw on internal expertise to resolve complex operational challenges and improve customer outcomes.
Agility and adaptability. Respond effectively to changing customer requirements, evolving site conditions, and shifting market dynamics. Operate confidently in complex, fast-paced environments while balancing immediate operational priorities with longer-term strategic objectives.
Application of knowledge. Lead informed discussions on equipment performance, reliability, and lifecycle management to deliver measurable customer and commercial outcomes.
What to expect.
Regular travel across Queensland to customer sites, with time spent both in the field and with operational teams
A high degree of autonomy, with accountability for managing and growing your portfolio
Ongoing multi-level engagement with both frontline and senior customer stakeholders
Close collaboration across service, parts, engineering, and product teams
A balance of immediate operational priorities and long-term account strategy
This role suits someone comfortable working with pace, evolving priorities, and shared accountability—and who values a close customer relationship.
You’ll inherit a portfolio and hold accountability for both current performance and future growth strategy.
Ready to apply?
If you are commercially driven, technically credible, and motivated to build and grow strategic customer relationships, as well as your career, we welcome your application.
Komatsu benefits.
Fitness Passport
Discounted corporate health insurance with HCF and access to a comprehensive Employee Assistance Program
12 weeks paid primary carer parental leave
Vehicle and travel discounts with Toyota, Orix and Avis
Discounts at over 400 retailers Australia-wide
Technology discounts on Apple, Dell, LG, Samsung, Xbox and PlayStation products
Free health and wellbeing resources
At Komatsu, the Komatsu Way guides how we work — with integrity, innovation, and collaboration at the core. As a global leader in mining and heavy equipment manufacturing, we’re committed to excellence in everything we do. Join a team that values initiative, continuous improvement, and building strong, purposeful partnerships.
Discover your next opportunity with us at komatsu.jobs
Questions about this role
How do I apply to this Account Manager role at Komatsu?
Click "Apply with AI Applyd" above. We auto-fill the application from your resume and answer screening questions in seconds. No copy and paste, no juggling tabs.
What's the typical salary for Customer Success Manager in your country?
Compensation varies by seniority, employer size, and location. When this listing publishes a salary band you'll see it in the badge row above the description.
How fast does AI Applyd auto-apply?
Most applications complete in under 90 seconds. You can track the status in your dashboard and watch the screenshot proof land the moment the application submits.
What ATS does Komatsu use?
AI Applyd supports Greenhouse, Lever, Ashby, Workday, iCIMS, SmartRecruiters, LinkedIn Easy Apply, and most other ATS platforms. If we can submit through the platform, we do.
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.