Product Success Manager
Skills
About the role
Help shape the future of fashion wholesale.
At Fashion Cloud, we're rebuilding how brands and retailers work together, replacing guesswork with data, manual back-and-forth with smart automation, and clunky tools with software (=digital products) people actually enjoy using. Our vision: a Smart Replenishment future where every restocking decision is informed, efficient, and effortless.
That's where you come in. As Product Success Manager, you're the person who makes that future real for our customers. You turn powerful software into measurable wins, for brands, for retailers, and for the teams who rely on our tools every day.
What you'll own
Onboarding & Adoption. You'll guide brands and retailers through their first steps with Smart Replenishment and our B2B Webshops, and stick with them long after go-live. Smooth start, lasting impact.
Engagement & Change Management. Through trainings, tutorials, and hands-on best practices, you help customers unlock the full value of what we've built. You don't just teach the tool - you change how teams work.
Strategic Account Management. You know your accounts inside out: who the key people are, what they're trying to achieve, where they're stuck. That context is how you turn customer relationships into real strategic value - for them and for us.
Product Feedback & Improvement. You're the voice of the customer inside Fashion Cloud. The patterns you notice, the friction you hear about, the wishlists you collect - they shape what we build next.
Problem-Solving & Technical Support. Integrations, data feeds, edge cases - you don't shy away from the technical side. You understand the data flows behind our solutions and partner closely with Support and Tech to get issues resolved quickly.
What you bring
Solid grasp of B2B ordering platforms, merchandise management, and data-driven decision-making — ideally in fashion retail or wholesale
At least 2 years of relevant experience
A proactive problem-solver's mindset: you spot issues before they become problems
Strong communication and presentation skills - you can train a room, win over a stakeholder, and translate complexity into clear value
Natural organizational instincts: planning, executing, and keeping the bigger picture in view
Fluent in German and English, Dutchis a plus
What’s in it for you?
20 Days Europe Remote Working Program
A great office - we stick to a hybrid work model (minimum 2- 3 days per week working at the office) and enjoy flexibility between working face to face with the colleagues at the office and opportunity to work from home
Regular team activities - Christmas party and events trips abroad to celebrate success together!
Health is wealth - Sports membership discount + mental health support by nilo.health
Continuous education - 1000€ yearly development budget, books and free online tutorials from Pluralsight
Sabbatical option one month for 3 years at Fashion Cloud and 3 months if you’ve been with us for 5 years
Questions about this role
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