Product Lead

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.

Texas Capital Bank is looking for a Product Lead to join our CRM Product Organization. This role is an essential individual contributor at the execution layer of the product team — authoring user stories, supporting backlog refinement, and owning feature-level delivery within a sprint team. The Product Lead works closely with Product Owners to ensure stories are well-formed, feasibility inputs are grounded, and UAT activities are executed with precision. This is a high-growth role designed for emerging product professionals looking to develop toward a Product Owner career path.

Product Strategy & Roadmap

Understand and support the defined CRM product strategy across assigned feature areas

Contribute features and enhancements to the product backlog aligned to domain roadmap priorities

Provide effort estimates and feasibility inputs to assist in roadmap planning and prioritization

Develop familiarity with the broader domain strategy to ensure story-level work is contextualized correctly

Backlog Management & Requirements

Author and continuously refine user stories with clear acceptance criteria

Partner with Product Owners to ensure stories are sprint-ready ahead of planning ceremonies

Maintain clear traceability between features, stories, and underlying business requirements

Identify and flag ambiguity, gaps, or conflicts in requirements early in the delivery cycle

Delivery Accountability

Execute assigned features and stories through the full sprint lifecycle

Track feature-level outcomes and surface blockers or delivery risks to the Product Owner

Support sprint ceremonies including planning, reviews, and retrospectives

Maintain accurate status of assigned work items within delivery tracking tools

Stakeholder & Partner Management

Work directly with operational subject matter experts (SMEs) to gather and validate requirements

Serve as the day-to-day liaison between development teams and business SMEs for assigned stories

Communicate progress, risks, and dependencies to Product Owners in a timely manner

Support change adoption activities including UAT preparation and rollout coordination

Data, Platform & Compliance Standards

Flag data quality and usability issues identified during discovery, development, or testing

Execute delivery within defined risk controls and compliance guardrails

Adhere to enterprise platform and architecture standards within all assigned work

Escalate data integrity concerns or platform governance issues to the appropriate stakeholders

People & Team Leadership

Operate as a highly engaged individual contributor committed to team success

Actively seek feedback and coaching opportunities to accelerate professional development

Contribute positively to team culture through collaboration, transparency, and accountability

Support onboarding of new team members where applicable

Requirements

3+ years of experience in business analysis, product support, delivery coordination, or a related role

Bachelor's degree in Business, Technology, Finance, or a related field — or equivalent professional experience

Experience working with CRM systems; Salesforce exposure preferred

Demonstrated ability to write clear, well-structured user stories and acceptance criteria

Familiarity with Agile/Scrum methodologies and sprint-based delivery

Strong organizational skills with the ability to manage multiple concurrent story tracks

Effective communicator with business and technical stakeholders

Detail-oriented mindset with a commitment to quality and accuracy

Familiarity with risk, controls, and compliance considerations in a regulated banking or financial services environment

Nice to Have

Experience with Salesforce Financial Services Cloud (FSC) or similar enterprise CRM platforms

Prior experience in financial services — banking, wealth management, capital markets, or insurance

Familiarity with financial services regulatory requirements (e.g., BSA/AML, KYC, Reg E)

Exposure to product delivery in support of relationship banking, commercial lending, or wealth management

Understanding of Salesforce platform basics — objects, fields, permission sets, and page layouts

Salesforce Certified Administrator or Business Analyst certification (or willingness to pursue)

Experience using Jira, Confluence, or similar Agile delivery tooling