Operations Manager
About the role
Job Title: Customer Service Manager Company: Advanced Cleaning Solutions Location: Walla Walla and surrounding areas Employment Type: Part-Time (20–30 hours/week) Compensation: Competitive hourly pay + performance bonuses
About Us: We are a professional hood cleaning and commercial cleaning company committed to safety, quality, and customer satisfaction. We’re looking for a proactive and dependable Customer Service Manager to join our team.
Position Summary: This is a hands-on role combining customer service, operations, and fieldwork. You will be the point person for client communication, scheduling, inspection, field coordination, and service delivery. This role requires someone who thrives in dynamic environments, pays attention to detail, and can juggle both customer and operational management responsibilities.
Key Responsibilities:
Provide exceptional customer service and maintain strong client relationships
Coordinate and schedule jobs and field crews for both daytime and nighttime shifts
Handle on-site service tasks, including hood cleaning, chemical handling, and equipment use
Conduct safety checks, ensure OSHA compliance, and complete safety training
Climb ladders and perform physically demanding tasks (lifting up to 50 lbs)
Maintain inventory of supplies, tools, and cleaning materials
Drive to various job sites with reliable and insured transportation
Support business development through customer referrals and upselling services
Document services, collect payments, and follow up with customers post-service
Interview and hire crew members
Train employees
Manage workers
Requirements:
Valid driver’s license and clean driving record
Reliable transportation and ability to travel to multiple job sites
Availability to work flexible hours: days, nights, and some weekends
Ability to lift up to 50 lbs and climb ladders safely
Must be comfortable handling cleaning chemicals and industrial equipment
Strong attention to detail and organizational skills
Excellent verbal communication and customer service skills
Previous experience in field service, customer service, or facilities/maintenance is a plus
Safety certifications or willingness to complete training
IKECA certification preferred
Mechanical experience preferred
KEC industry knowledge a plus
What We Offer:
Competitive pay
Performance-based bonuses
Flexible part-time schedule
Opportunity for growth and leadership
Supportive, team-oriented work environment
How to Apply: Please submit your resume and a short statement explaining why you're a good fit for the role. We’re hiring immediately!
Job Type: Part-time
Pay: $30.00 - $35.00 per hour
Shift:
Day shift
Night shift
Work Location: In person
Compensation
This Operations role pays $30k-$35k/yr. Within typical range for operations roles in United States.
Questions about this role
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What's the typical salary for Operations in United States?
Compensation for Operations roles in United States varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Operations hub for United States medians across recent openings.
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