Director of Product

JOB SUMMARY:

The Director of Product is responsible for architecting and scaling Southwestern Consulting’s coaching ecosystem; integrating training, coaching programs, digital content, and tools into a cohesive, client-centric platform that drives measurable results and long-term engagement. This position owns the vision, strategy, and performance of the full product portfolio, ensuring that all offerings work together to improve client outcomes, coach effectiveness, retention, and lifetime value. The Director of Product designs and optimizes an interconnected system that supports every stage of the client and coach journey. The Director of Product partners cross-functionally with Coaching, Sales, Marketing, and Technology to build scalable, repeatable, and innovative solutions that fuel growth. This position leverages data, market insights, and direct field feedback to continuously evolve the ecosystem and position Southwestern Consulting as the market leader in coaching and performance development. The Director of product reports to the President and provides excellent customer service to team members and customers while

JOB DUTIES AND RESPONSIBILITIES:

Product Vision, Ecosystem and Strategy Leadership

Define and lead the vision for the coaching ecosystem, ensuring alignment across training programs, coaching offerings, digital tools, and content

Own and manage the product portfolio strategy and roadmap, prioritizing initiatives that drive growth, engagement, and measurable outcomes

Lead the development of integrated product experiences, ensuring all offerings work together as a unified platform rather than siloed products

Lead, mentor, and scale the product function, creating clarity, accountability, and high performance within the team

Partner with executive leadership to align product strategy with revenue goals, retention targets, and long-term vision

Coach Enablement & Delivery Effectiveness

Design and optimize the end-to-end client and coach journey, from acquisition through retention, expansion, and advocacy

Ensure all offerings deliver clear, measurable client outcomes and align with the company’s coaching methodology and standards

Build systems that enable coaches to be more effective, scalable, and consistent in delivering results

Establish and maintain strong feedback loops with coaches, clients, and internal stakeholders to continuously refine and improve offerings

Drive data-informed decision-making, using KPIs such as client results, engagement, retention, and ROI to guide strategy

Collaborate with Partners and Senior Partners to source, validate, and scale new ideas, gaining organizational buy-in

Ensure proper management of intellectual property, content rights, and testimonial usage

Stay ahead of industry trends in coaching, learning, and digital transformation to maintain competitive advantage

Foster a culture of innovation, ownership, and continuous improvement across the product ecosystem

Perform other duties as assigned

REQUIRED QUALIFICATIONS:

Bachelor’s degree in Business, Marketing, Education, Psychology, or related field

8 years of experience in product strategy, program development, or business line ownership, preferably within coaching, training, education, or professional services

4 years of leadership experience building and developing high-performing teams

Proven track record of building, scaling, or transforming a product ecosystem, program portfolio, or service platform

Strong understanding of coaching models, learning design, behavior change, and client transformation (preferred)

Experience designing or optimizing customer/client journeys and lifecycle experiences

Demonstrated ability to connect product strategy to revenue growth, retention, and lifetime value

Experience working cross-functionally with Sales, Marketing, and Delivery teams in a service-based or hybrid business model

Strong strategic thinking with the ability to translate vision into scalable systems and execution

Experience with digital platforms, LMS systems, and content-driven delivery models

High level of business acumen, including KPIs, unit economics, and ROI measurement

Excellent leadership, communication, and stakeholder management skills with the ability to drive alignment and influence at all levels

Ability to operate at both a strategic and tactical level in a fast-paced, growth-oriented environment

Strong problem-solving skills with a bias toward action and continuous improvement

High standards of integrity, professionalism, and accountability

Self-motivated, growth-oriented, and adaptable; thrives in an environment of ownership and evolution

Strong organizational and prioritization skills with the ability to manage multiple initiatives simultaneously

Commitment to delivering exceptional client and coach experiences

Ability to work on multiple projects simultaneously while accomplishing daily tasks

Ability to work independently while demonstrating excellent organization and follow through

Demonstrate flexible and efficient time management and ability to prioritize workload

Effective oral and written communication skills and excellent interpersonal skills

High standards for integrity, honesty, professionalism, and work ethic

Commitment to service excellence

Ability and willingness to move with purpose and a strong sense of urgency

Self-motivated, positive, and enthusiastic

Self-starter with a strong desire to exceed expectations and capable of supporting a team

Maintain confidentiality discretion

Ability to effectively work in collaboration with others to achieve business objectives

Willing to grow and be challenged

Attend training as requested