Dynamics 365 Developer – Case Management
Skills
About the role
Position Summary
The Dynamics 365 Developer – Case Management will support the configuration, customization, and enhancement of a Microsoft Dynamics 365 Customer Service case management solution. This role requires hands-on experience with Dynamics 365 Customer Service, model-driven apps, Power Automate, role-based security, and case management workflows. The ideal candidate will understand out-of-the-box Dynamics case management capabilities and be able to extend them to meet business and investigative process needs.
Key Responsibilities
Configure and customize Dynamics 365 Customer Service to support case management workflows.
Modify and enhance model-driven apps, including forms, views, dashboards, and business process flows.
Work within Customer Service Workspace to support case handling, routing, SLA tracking, and knowledge management.
Configure case management features such as cases, SLAs, queues, routing rules, and knowledge base articles.
Build and maintain Power Automate flows for business process automation.
Configure role-based security, access permissions, and user roles within Dynamics 365 and Power Platform.
Perform data model updates to support customized case management requirements.
Use or embed Canvas apps or custom pages when needed to extend model-driven app functionality.
Support troubleshooting, defect resolution, and system stabilization during development and testing.
Collaborate with business stakeholders, integration developers, QA testers, and project team members.
Required Qualifications
Experience with Microsoft Dynamics 365 Customer Service.
Hands-on experience with Dynamics 365 case management functionality.
Understanding of out-of-the-box case management concepts, including cases, SLAs, routing, queues, and knowledge base articles.
Experience modifying model-driven apps.
Experience working with Customer Service Workspace.
Experience with Power Automate.
Ability to configure role-based security.
Experience updating data models for customized implementations.
Experience with forms, views, and business process flows.
Ability to work across both configuration and development responsibilities.
Preferred Qualifications
Investigative case management experience.
JavaScript development experience.
Front-end plugin development experience.
Experience embedding Canvas apps or custom pages into model-driven apps.
Experience supporting federal, healthcare, compliance, audit, investigation, or case management environments.
Pay: $70.00 - $75.00 per hour
Work Location: Remote
Compensation
This Software Engineer role pays $70k-$75k/yr. Within typical range for software engineer roles in United States.
Questions about this role
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