Consultant

Overview and Summary:

This position is responsible for the delivery of client services on an account team. The Consultant is focused on both technical & client handling skills to execute high quality projects and assignments with a high degree of accuracy in a timely manner.

Essential Duties and Responsibilities:

Plans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.

Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.

Serves as a contact for and develops relationships with the client to help respond to client requests and inquiries.

Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.

Assume responsibility for accurate and high-quality data being utilized on assigned projects.

Accurately performs application coding and testing functions associated with the development of custom client software.

Tracks, processes, analyzes and verifies data to improve accuracy and quality.

Use technical skills to accurately monitor, update and maintain Urban Science internal software systems.

Attends project meetings to document meeting notes and stay up to date on project deliverables.

Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.

Adheres to quality control standards for Urban Science and client organizations.

Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.

Proactively communicates with management to provide updates and report issues in a timely manner.

Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).

Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.

Works with manager in completing annual goal setting and performance review promptly.

Provides training and coaching to Analysts as directed and assumes responsibility for reviewing the accuracy and quality of their work.

Works with manager to prioritize other duties as assigned.

Qualifications - Education and Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others

Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure

Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way

Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards

Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner

Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team

Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors

Information Seeking: Requires the drive to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunities

Initiative: Requires the drive to go above and beyond to improve or enhance job results

Quality Control: Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy

Customer Service: Requires the ability to understand and help/assist both internal and external customers and meet their needs

Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives

Conceptual Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture

Interpersonal Understanding: Requires the ability to understand other’s feelings and concerns, and to value individual differences in people

Self-Confidence: Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or setbacks constructively

Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers

Database: Requires demonstrated knowledge of relational database management, including, creating and executing queries, creating scripts, importing/exporting data and manipulating data; knowledge and experience with SQL is required

Math & Statistics: Requires knowledge of basic descriptive statistics and ability to execute simple statistical analyses, create scatter plots, bar charts and histograms; requires ability to select and apply the right mathematical methods or formulas to solve a problem

MS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas and utilizing functions, and filtering, sorting and formatting of data; requires intermediate knowledge of MS Word, PowerPoint and Access

Technical/Software: Must have demonstrated programming proficiency at the minimum requirement for the role (programming proficiency varies by role and may not be required in certain roles. For those roles where programming proficiency is needed, typical programming languages used may include .NET, VBA, C#, SQL, Java, HTML, SSIS and Open Source)

Time Management: Demonstrated ability to prioritize competing demands and manage multiple concurrent tasks is required

Sales & Business Development: Ability to identify potential new opportunities from the client and proactively communicate those opportunities to management is required

EDUCATION and/or EXPERIENCE:

University degree required; technical degrees are strongly preferred (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution. Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the role

Minimum of 2 years related work experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

Certification of Apprentice for one practice area preferred (or external equivalent)

Urban Science Ambassador

Statistics 1 & Basic Statistics Assessment (or external equivalent)

Intro to Operations Research (or external equivalent)