Guest Experience Coordinator

Bedrijfsomschrijving

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.

Vacatureomschrijving

At McArthurGlen, we don’t just offer shopping; we create memorable days out. We're looking for a naturally warm, brilliantly organised Guest Experience Coordinator to join our Centre Management team at the Roermond Designer Outlet.

In this role, you won’t just answer questions; you’ll anticipate guest needs before they’ve even asked. As the face of our Visitor Information Centre, you’ll lead by example, ensuring every visitor feels welcomed, connected, and inspired. If you’re passionate about luxury service and love creating those "wow" moments that make a guest's day, this could be the role for you.

Responsibilities Include:

Inspire the Team: Lead from the front, coordinating daily operations and motivating your team to ensure every visitor feels looked after by delivering a premium guest experience.

Become an Outlet Ambassador: Meet and greet guests with flair, resolving queries and helping them feel truly connected to the local area.

Shape the Journey: Use your initiative to stay one step ahead of guest needs and suggest creative ways to improve our operations.

Commercial Mindset: Drive the centre’s success by managing key goals, like gift card sales, while ensuring accurate daily financial reporting.

Operational Excellence: Keep things running smoothly behind the scenes and step up as a Duty Manager and First Aider (training provided).

Please see the job description for further details.

Functie-eisen

Skills & Experience

Customer-Centric: You have a "hands-on" mindset and instinctively put the guest at the heart of every decision. You are a natural empath and a skilled listener who can truly understand a guest's needs; going above a beyond to create those "wow" experiences.

Proven track record: You bring a proven track record of delivering five-star service in guest focused environments such as luxury retail or premium hospitality.

Multilingual: You are fluent in Dutch and English (written and spoken), proficiency in an additional European language is highly valued.

A Natural Communicator: You enjoy connecting with people from all cultures and can build great relationships with brand partners and internal teams alike.

Composed & Pragmatic: You’re a problem-solver by nature, staying calm and professional when handling queries in a busy environment.

Tech Savvy: You’re comfortable using Microsoft Office to keep our data and records sharp.

Flexible: You understand that our most exciting times are weekends and bank holidays, and you’re happy to work a rota that covers the outlet's trading hours.

If you are ready to elevate the guest journey and grow your career within a global leader in luxury outlet shopping, we want to hear from you.

Aanvullende informatie

Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 15%.

Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.

Volunteering Days: Benefit from 2 paid volunteering days per year.

Exclusive Discounts: Access special discounts at our Designer Outlets.

International Exposure: Work with colleagues across eight countries within a global organisation.

Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.

Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.

Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.

Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.

McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact Recruitment@mcarthurglen.com