Analyst, Insurance and Risk Management

Job Description

Reporting to the Finance Manager, the Analyst, Insurance and Risk Management will partner/support across the organization’s insurance and risk management programs. This role is responsible for delivering insights and recommendations related to claims management, insurance program performance, and operational risk. This position will be based at our Head Office in Markham, Ontario. Extendicare offers a hybrid working environment.

Key responsibilities include:

Support end-to-end claims management activities including investigation, analysis, tracking, reserve review, escalation, and resolution coordination with insurers, brokers, legal counsel, and internal stakeholders.

Analyze complex insurance, claims, contractual, and operational information to identify risks, coverage implications, trends, and recommended courses of action.

Prepare clear and concise claim summaries, recommendations, and management reporting for senior leadership.

Analyze claim trends, root causes, and loss activity to identify operational risks and recommend mitigation strategies.

Maintain corporate risk and insurance reporting systems to ensure effective tracking of claims, exposures, and insurance program performance.

Apply analytical data driven reasoning and business judgment to evaluate competing priorities, determine materiality, and escalate issues appropriately.

Support leadership presentations and ad hoc reporting providing insights to senior management using Excel, Power BI, or other analytics platforms

Collaborate with legal and operational teams to ensure compliance with corporate insurance standards.

Support training and awareness initiatives related to risk management and insurance programs.

Assist with special projects and strategic risk initiatives as required.

What we’re looking for:

Bachelor’s degree in Risk Management, Finance, Business Administration, or a related field.

Must have a minimum of two (2) years' related experience (risk management, legal, insurance carrier claims), with preference for legal & claims experience.

Industry relevant certifications (CIP, CRM) preferred.

Demonstrate strong ownership of assigned workstreams, ensuring tasks are completed accurately, proactively communicated, and followed through to resolution.

Excellent problem solving, attention to detail, communication, project management, and organizational skills

Self-starter with the ability to identify priorities, exercise judgment, and make decisions in a deadline-driven environment

Proven ability to independently synthesize information and develop logical, well-supported recommendations.

Capable of working as a member of a team or independently when necessary; knows when to seek guidance or clarity.

What Extendicare has to offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

Continuous mentorship, support for life-long learning and growth opportunities

Opportunities for advancement and career growth within the organization

A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.

Employee Family Assistance Program.

Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

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Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

At Extendicare, we’ve spent more than 50 years dedicated to enhancing quality of life for the people we serve across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to supporting care delivery in homes and communities nationwide. Our corporate roles play a vital part in enabling front-line teams to provide exceptional experiences for clients and families. Together, we foster a culture of collaboration, innovation, and accountability—creating solutions that strengthen our services and improve lives every day.

We are committed to providing competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. This opportunity is a replacement for an existing role and to support transparency, a hiring range may be included with this posting. However, final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.