Delivery Director - Strategic Accounts

Company Overview

Bridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services, while elevating brands through digital experience, creative content, and customer data analytics services.

Don't just work, thrive. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth. Our flexible and inclusive work culture provides you with the autonomy, resources, and opportunities to succeed.

Position Description

We are looking for a highly strategic and relationship-driven Delivery Director to lead and one of Bridgenext’s most important client partnerships within the financial services and insurance industry. This is a senior, client-facing leadership role focused on shaping our long-term presence within a complex, multi-business-unit enterprise account.

The Delivery Director will serve as Bridgenext’s on-the-ground leader for the account — building executive relationships, shaping transformation roadmaps, and identifying new opportunities across Salesforce modernization, enterprise data products, AI and GenAI platforms, and digital application initiatives. The role blends consultative leadership, executive presence, and delivery oversight to ensure our programs consistently deliver business outcomes and unlock further opportunities for partnership growth.

This role is ideal for a seasoned consulting leader who thrives at the intersection of business strategy, technology transformation, and trusted-advisor client engagement.

Responsibilities include but are not limited to:

Strategic Account Leadership

Serve as the senior Bridgenext leader aligned to a strategic enterprise account within financial services / insurance

Build trusted-advisor relationships with technology, business, architecture, operations, risk, and transformation executives

Develop and execute account growth strategies aligned with the client’s enterprise priorities and modernization roadmap

Identify and shape new opportunities across Salesforce modernization, AI-enabled business solutions, enterprise data and analytics platforms, digital applications, and cloud / integration initiatives

Business Development & Growth

Proactively identify whitespace opportunities across existing and adjacent business units

Lead consultative discussions around digital transformation, modernization, and AI adoption roadmaps

Partner with sales, delivery, and capability teams to shape proposals, SOWs, and multi-workstream transformation programs

Support creation of strategic account plans, pipeline forecasting, and revenue growth targets

Drive expansion opportunities within ongoing programs and managed services engagements

Executive Stakeholder Management

Operate effectively with executive leadership, steering committees, and enterprise architects

Facilitate governance forums, transformation reviews, and strategic planning sessions

Provide leadership escalation support and executive-level communication across business and technology stakeholders

Ensure strong customer satisfaction and long-term partnership growth

Delivery Oversight

Provide strategic oversight across active programs without engaging in day-to-day execution

Ensure programs align to business outcomes, governance standards, and delivery expectations

Support risk management, prioritization, staffing strategy, and escalation management

Collaborate with delivery managers and program leaders to maintain execution excellence

Innovation & Advisory

Bring industry perspective across financial services, insurance, AI, data, and digital transformation trends

Help clients define modernization roadmaps and operating models

Introduce reusable frameworks, accelerators, and strategic solution patterns from across the Bridgenext portfolio

Workplace: Toronto, ON preferred (client-facing). Open to candidates based in the Greater Toronto Area able to be on site multiple days per week.

Must Have Skills:

Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field

Minimum of 12 years of experience in consulting, digital transformation, enterprise delivery, or strategic account management

At least 5 years in a senior leadership role managing large enterprise accounts within financial services or insurance

Demonstrated success growing strategic client relationships and expanding portfolios across multiple service lines

Hands-on experience across one or more of: Salesforce ecosystem, Enterprise Data & Analytics, AI / GenAI platforms, Digital Applications, Cloud modernization

Proven track record leading complex, multi-workstream transformation programs

Strong executive communication and stakeholder management skills, with experience operating across business, delivery, and sales functions

Strong technical background in digital technologies, data analytics, engineering, cloud, and digital transformation

Expertise in modern delivery methodologies — Agile, Scrum, SAFe, Kanban, Lean — and product operating models

Strong analytical and problem-solving skills with the ability to navigate complex, ambiguous challenges

Preferred Skills:

Experience working with Canadian financial institutions or insurance clients

Understanding of enterprise governance, compliance, and regulated delivery environments

Familiarity with managed team and product-operating-model engagements

Exposure to AI / GenAI delivery, audit and risk platforms, and enterprise data product strategy

Salesforce, Data, or Cloud certifications preferred

Professional Skills:

Exceptional written, verbal, and presentation communication skills

Strong team and individual player, collaborative by nature

Maintains composure across complex client situations and competing priorities

High standards of professionalism, consistently producing high quality results

Self-sufficient and independent, requiring very little supervision or intervention

Demonstrates flexibility and openness to bring creative solutions to address issues

Canadian citizens and those authorized to work in Canada are encouraged to apply

Compensation varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Bridgenext provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as described above. The current salary range for this position is $150,000- $170,000 CAD annually. Our comprehensive total rewards program goes way beyond a competitive salary.

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