Account Manager, Birmingham

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.

Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.

Position Summary:

The Account Manager works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Fluent in Spanish is a plus.

Salary Range:

$60,000.00-$70,000.00/yr based on experience plus bonus potential

Location:

This is a remote role, but this account manager will service the Birmingham territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week.

Responsibilities:

Use effective industry skills and abilities to support our innovative transportation services

Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies

Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)

Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts

Responsible for the continuous improvement of a safe, efficient, and effective transportation system

Liaise between EverDriven and our clients while providing guidance, direction, and feedback

Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures

Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers

Develop and maintain open communication channels with project contractors, community officials, and agency staff

Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections

Understand and follow safety rules established by regulatory bodies and client contracts

As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements:

Minimum education of a bachelor's degree or equivalent experience

Experience in transportation and/or operations is a plus

Strong professional communication and customer service skills

Ability to effectively work with diverse groups of customers and service providers

Set priorities wisely, multitask, and dynamically solve problems

Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.

Valid Driver’s License with a good driving record.

Drug Screen and Background Check is a Condition of Employment

Daily travel as required

Benefits

Medical, Dental, Vision insurance

Virtual Doctor Visits with $0 Co-Pay

Life Insurance (company paid)

Short Term Disability Insurance (company paid)

Long-Term Disability Insurance (company paid)

Flexible Time Off (FTO)

Paid Holidays

Paid Time to Volunteer

Flex Spending Account (FSA)

401K Plan (with an awesome employer match!)

Employee Assistance Program

Employee Discounts Program

#LI-Hybrid

Visit our website and learn more about us at www.EverDriven.com