Field Support Administrator

Field Support Administrator

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and keeping our promises at all times is our absolute mantra.

The ideal candidate for this job role will need to be capable of working efficiently supporting the wider team of field support administrators. They must be able to take initiative with their workload and manage their time effectively within their various day to day tasks. This role will require you to work as a part of a team and assist in the regional day to day duties. You will need to have a high attention to detail, and be able to work in a fast paced environment.

Position: Field Support Administrator

Location: Camberley STW, Home Counties South Region (Camberley, Surrey)

Job Type: permanent, full-time

Hours: Monday to Friday, 37.5 hours per week (start times to be discussed at interview)

Salary: £27,081 per annum

Benefits: 24 days holiday (plus bank holidays); health cash plan; onsite parking; personal learning; auto enrolment pension scheme; wellbeing support; friendly working environment.

About the Role:

Due to continued growth and development, we are now looking for customer focused people to join us in our Waste Network Division, working to deliver real and effective solutions to waste-water network and drainage problems. Your responsibilities will cover the following:

Submissions of engineer’s hours to Payroll on a weekly and monthly basis by set deadline dates

Submission of on call rota to payroll

Managing the administrative duties with regards to engineers’ holiday, including generating reports

Ensuring the regional calendar and rota are up to date

Generating sickness reports on a daily, weekly and monthly basis

Note taking during investigations and disciplinaries

Booking engineers required courses and managing and documenting their certificates, ensuring that they are valid and any required training is renewed

Helping with the uploading of CCTV footage of the completed works for Thames Water to review on BOX

Looking at the jobs in terms of productivity and pricing up the completed jobs

When necessary, conducting drug and alcohol tests for the engineers

Assisting with the interview process for engineers, when required including note taking

Ensuring the documents in and around the depot are kept up to date (including but not limited to health and safety posters, fire warden and first aider posters, wellbeing posters, etc.)

Submitting order requests for equipment for the stores, office and tipping

Requesting PO numbers for order requests and uploading the delivery notes

Challenging and accepting parking tickets (PCN’s)

Responsible for stationary management: stationary for the office, PPE, managing any required purchase orders raised by the supplier

Overseeing the submission and filing of a range of documents to the HR Management System, including but not limited to:

New starters

Leavers

Probations

Changes in roles, salary, hours, manager

Investigations

Disciplinaries

Tipping

Expenses

Training certificates and cards

Authorised pay deductions

Helping with any administrative duties which are required by the Regional Managers

Any reasonable ad hoc projects, tasks, duties requested by senior management

Be aware of Lanes Group policies and your responsibility towards them

So if you enjoy delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then we are the right Company for you.

What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.

About You:

The ideal candidate will:

Be hard working and respectful

Comply with health and safety standards.

Have great interpersonal skills to create relationships with the team, engineers, HR and wider Lanes Group network

Have basic knowledge of both Microsoft 365 and Google Suite

Have solid communication skills (both written and verbal)

Be resourceful and proactive

Multi-task, prioritise, work under pressure and on own initiative

Have the ability to deal with people at different levels

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group are a signatory of the ‘Charter for Employer Positive About Mental Health’ run by Mindful Employer.