Senior Strategic Relationship Manager

About Blackhawk Network:

At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Overview:

Contract Type : Permanent

Workplace: Hybrid – 2 days in office per week

Hours: 35 hours per week

Reports to: Sr. Director, Strategic Relationships

We’re looking for a driven and collaborative Senior Strategic Relationship Manager to join our international Account Management team and help accelerate growth across EMEA for our global strategic digital distribution partners. This is a key role that combines strategic partnership management, commercial ownership, and cross-regional collaboration. You will be responsible for high-impact digital accounts, creating and executing sales growth plans, leading the partner through onboarding & regional expansion, contract renewals and cross selling initiatives. You will also support the development of best practices across the team and act as a bridge between local teams and global counterparts.

This role is ideal for someone who thrives in a fast-moving digital environment, thinks strategically, executes reliably, and inspires trust with partners and colleagues alike.

Responsibilities:

Proactively manage your premier customer relationships throughout customer lifecycle all while advocating internally for the customer, communicating customer needs to internal, cross-functional departments

Thoughtfully develop strategic customer success plans quarterly for each of your customers to ensure full adoption of our products and services, evaluating plan performance during semi-annual business reviews

Lead the customer renewal process, provide renewal quoting, and achieve revenue retention of assigned accounts

Drive revenue growth, profitability goals, and performance targets for clients in your portfolio beyond executing the day to day tactical by providing thought leadership and program direction

Take full ownership of partner onboarding in collaboration with product, legal, operations, and global teams. Ensure smooth and timely launches, driving accountability and transparency through clear progress reporting.

Lead a marketing strategy that drives sales growth, value for partners and optimised post campaign reporting to drive incremental investment from brands

Qualifications:

Several years of experience in account management or strategic partnerships

Experience in gift card, fintech, digital platforms, or e-commerce preferred

Proven success in managing multi-country accounts and cross-functional teams

Strategic thinker with a hands-on mentality

Strong communicator across all levels and geographies

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits:

Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.

Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.

Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.

Flexibility & Engagement: Office group activities and support for physical and mental health.

Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

Stage 1: Shortlisting of suitable candidates

Stage 2: Screening Call

Stage 3: Interview(s) with Hiring Manager(s)

Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.