IT Operations Analyst I

City

Irvine

State

California

Job Location

Irvine Regional Office (Derian)

Position Type

Regular

We are looking for a detail-oriented and proactive IT Operations Analyst I to join our team with a focus on Technical Asset Management and Telecom Operations. This role involves managing IT and telecom assets throughout their lifecycle, ensuring seamless operations, cost-effectiveness, and compliance with organizational standards. The ideal candidate will have a foundational understanding of IT and telecom systems, exceptional problem-solving skills, and a commitment to operational excellence.

WHAT YOU WILL DO:

Technical Asset Management:

Manage the full lifecycle of IT and telecom assets, from procurement to decommissioning.

Maintain a comprehensive and accurate asset inventory for hardware, software, and telecom equipment.

Develop and enforce policies for asset allocation, usage, and disposal to ensure compliance and efficiency.

Collaborate with vendors to negotiate optimal pricing, contracts, and service agreements.

Telecom Operations:

Oversee telecom infrastructure, including VoIP systems, mobile devices, and enterprise communication tools.

Monitor telecom network performance, identify inefficiencies, and implement timely solutions.

Coordinate with service providers to ensure timely maintenance, upgrades, and issue resolution.

Evaluate and recommend telecom technologies to align with the organization’s strategic objectives.

WHAT YOU WILL NEED:

High school diploma or equivalent; additional certifications are a plus.

2+ years of experience in IT operations or a related field (preferred).

Familiarity with current Windows and Office versions; Macintosh experience is beneficial.

Hands-on experience in hardware provisioning, configuration, maintenance, and troubleshooting.

Strong verbal and written communication skills.

A collaborative mindset and ability to work effectively in a team environment.

WHAT THE JOB REQUIRES:

Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.

Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks

Requires the ability to work Monday through Friday. Entails in-person office requirements for a minimum of 4 days per the Company's hybrid policy, located at Essex's corporate office in Irvine.

Minimal travel may be required for occasional meetings, training, or conferences.

WHAT YOU WILL BRING TO THE TABLE:

Familiarity with asset management tools and systems (e.g., ServiceNow).

Strong understanding of telecom systems (e.g., PBX, VoIP, SIP) and networking fundamentals.

Proficiency in Microsoft Office 365 Suite.

Excellent organizational and multitasking abilities.

Strong analytical and problem-solving skills.

Exceptional communication and stakeholder management capabilities

#LI-JF1

#LI-Hybrid

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

New hires generally start between $24.50 - $29.09 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.