Operations Supervisor

Summary:

The Operations Supervisor completes all duties of Paramedic, in addition to the following expectations daily. Reports directly to Operations Manager and is held accountable for communication between operations supervisors, Command staff and multiple shifts.

The Paramedic provides patient care in both the emergency and non-emergency environment. Ensures compliance with all State of Georgia EMS rules and regulations. Upholds all company policies and procedures including company medical director approved protocols and standing orders. Employees hired into this position are subject to a six-month introductory probationary period.

Essential Duties and Responsibilities:

Complete Daily Deployment Readiness Form

Command Report

Discrepancies completed

Loop closure reports and system management

IT Equipment Management

Check Crews Ques Daily on Web PCR

Daily Activities Report

Daily walk through to address needs of dispatch and maintenance

Check paperwork for errors at the end of crew shifts

Submit trouble tickets as needed

Filling Schedules/Trucks

Truck audits for ALS/BLS and enough trucks available

Handle crisis emails and respond to email

Returned paperwork issues

Timeliness accountability

Come in-service, daily

Respond to all calls for service dispatched from the Central EMS communications center as directed.

Provide care and treatment to patients according to company policy and the company medical director protocols.

Ensures ambulance and all equipment is cleaned and checked daily. Any deficiencies should be reported immediately to Operations Manager.

Prepares and completes appropriate reports including Patient Care Reports (PCR), billing, exposure reports, incident reports, daily, weekly, and monthly unit check offs.

Ensures unit and crew members adhere to Central EMS policies, procedures, guidelines, directives, and standards. Reports any deficiencies to Operations Manager.

Ensures vehicle placed in-service comply with required laws, rules license, and regulations as outlined by the State of Georgia and other authorized agencies.

Prompt and regular attendance at work and mandatory meetings.

Maintain a state of readiness and professionalism while on-duty.

Maintain a professional appearance and conduct while in company uniform either on or off duty.

Self-motivated and requires little supervision and direction.

Performs other such duties as may be required

Knowledge, Skills and Ability:

Knowledge of methods and techniques for providing on-site emergency medical services.

Knowledge of company medical director approved protocols and standing orders.

Ability to read and interpret local maps.

Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks.

Demonstrated ability to read and understand medical terminology.

Demonstrated ability to write reports, and correspondence.

Demonstrated ability to effectively present information and respond to questions regarding patient care, Central EMS operations and other customer service issues.

Demonstrated ability to utilize personal computer systems including PCR reporting, email, and MDT applications.

Demonstrated ability to represent Central EMS and other team members as an EMS professional.

FLSA Status: Non-Exempt

Physical Requirements:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, climb, stand, or balance. The employee must frequently lift and/or move up to 180 pounds and occasionally lift and/or move up to 300 pounds with assistance from others. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Environment:

Due to the nature of EMS Care working conditions, employees may be exposed to inclement weather, potentially hazardous conditions, psychological stressors, diseases and other illnesses. Frequent interruptions, work pressure, difficult personalities and irregularities in work schedule are expected. Employee is subject to continually changing deadlines, while performing the duties of this job. The employee will be occasionally required to attend meetings, some of which may take place outside of regular working hours. The employee will occasionally go for periods of time without sleep, food, or breaks as determined by call load.

DISCLAIMER:

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Qualifications:

Minimum EMT-P Qualifications

Basic Life Support Certification

Advanced Cardiac Life Support

PALS or equivalent certification (within 6 months of hire date)

Current State of Georgia Driver’s License