Operations Manager

Job Summary

We're looking for someone with 5+ years of project or construction management experience to lead our operational initiatives and drive organizational excellence. In this role, you'll be responsible for the cost-effective operation, care, preventative maintenance, and long-term preservation of the physical assets of their assigned property. You will partner with the (Senior) General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety and health principles, contracted services oversight, and project management.

Responsibilities

Operate a clean, well maintained property providing guests with a positive shopping experience.

Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner.

Prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics.

Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules and Regulations, specific lease requirements and timely completion of construction. Assist Tenant Coordination with as-built conditions, available utilities, and any known constraints.

Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts.

Ensure property safety systems are code compliant, maintained and inspected, and federal required reports and safety documentation is maintained and posted.

Support the Safety, Health, and Environment program by incorporating GGP’s Life Saving Principles into your work planning and execution.

Support corporate sustainability efforts to reduce the property’s carbon footprint.

Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies and Building Automation Systems (BAS) including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, and vertical transportation.

Manage and develop direct reports while ensuring compliance with all company policies and procedures.

Partner with multiple internal and external teams to achieve annual property business plans while delivering company goals.

Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations.

Review and approve invoices for accuracy and monitor for timely payment.

Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets.

Strong understanding of industry, company, and market trends to execute on company strategy.

Continuously align team and employee development goals with organizational goals.

Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on-site at least one Saturday per month. The on-site requirements of the MOD will be determined and approved by leadership.

Other duties as assigned.

Qualifications

Proven track record of successfully managing operations in a fast-paced environment Strong analytical mindset with the ability to identify problems and implement effective solutions. Excellent communication skills with the ability to influence and collaborate across all levels of the organization.

Strong understanding of commercial building systems, HVAC, plumbing and electrical systems, blueprints, CAD drawings and other schematics

Strong leadership, interpersonal and relationship building skills

Strong project management, organizational, and problem-solving skills

Good working knowledge of financial analysis, budgeting, and forecasting

Effective written and verbal communication skills, including strong public speaking abilities

Strong working knowledge of various computer software such as Microsoft Office Suite, Microsoft Teams, JDEdwards, Proliance

Requirements

Class C Boiler License

High School Diploma or GED

5+ years of Property or Construction Management experience

Nice to Have

Bachelor's Degree

Industry designation from reputable industry organization such as, but not limited to ICSC, BOMA, or IREM

Completion of OSHA General Industries 30-hour course