General Manager - Resort Operations

Overview

As our Resort Operations General Manager, you'll be the heartbeat of daily operations while helping to birth something unprecedented. You will have the opportunity to work closely for and with our Owner, collaboratively creating a magical experience for our guests. This role requires someone who can hold both practical excellence and sacred intention—managing P&L while honoring the water, overseeing staff while building a beloved community.

Apply to this link: https://jobs.gusto.com/postings/california-hot-springs-resort-operations-general-manager-befdfc0d-3684-4fbc-9bca-f8d095a3a7b5

Description

About This Sacred Work

While on the surface, we are building a beautiful modern hot springs resort, underneath we are creating a Water Temple—a place where humans learn to live in harmony with each other, nature, water, and technology such that all life thrives. Our site is modeling a new way of being on Earth, where every operational decision is guided by the question: "How would love do it?"

California Hot Springs sits on 300 acres of sacred land in the foothills of the Sierra Nevada Mountains, with pristine chemical-free hot water flowing directly from the earth. We are stewarding this precious resource while building a financially sustainable resort and community that serves as an example of regenerative hospitality.

The Role: More Than Operations

We operate with a collaborative leadership model where department heads work as equal partners rather than a traditional hierarchical structure. The ideal candidate thrives in a circular leadership environment, values shared decision-making, and approaches management as coordination among peers rather than top-down authority.

In this role, you will serve as the vital pulse of day-to-day operations while participating in the creation of something entirely new. Together, you'll collaborate to craft extraordinary experiences for our guests. This position calls for someone who can balance operational mastery with spiritual purpose—stewarding financial performance while honoring the sacredness of water, leading teams while nurturing beloved community.

Initially, this is a pre-opening role where you'll help establish all operational systems from the ground up, working alongside us during the final construction phase through our grand opening and beyond. Once we are open, you will be running the resort operations of our 50-key resort and retreat center.

You can start your journey with us as a contractor, with the opportunity to transition into a full-time internal team member.

Core ResponsibilitiesPre-Opening Systems Development

Lead pre-opening planning and operational system setup from construction through launch

Establish all resort operations including front desk procedures, housekeeping protocols, maintenance systems, and food service operations

Implement property management systems (PMS), revenue management tools, and operational technology

Develop staff training programs, standard operating procedures, and service standards

Coordinate with General Contractor, vendors, and consultants during final build-out phase

Stewardship and Operations

Oversee all daily resort operations including front desk, housekeeping, and maintenance. Coordinates with F&B management

Ensure pristine care of our chemical-free water systems and natural pools

Implement our sustainability practices: zero single-use items, 100% biodegradable products only, carbon-negative operations

Maintain our "adult invitation" culture where guests are treated as self-reliant adults, not consumers

Community & Guest Experience

Curate experiences that restore, rejuvenate, and inspire guests toward healing and consciousness

Foster an environment where like-minded souls on consciousness and personal development paths feel immediately at home

Coordinate retreats, ceremonies, and transformational programming

Ensure every guest leaves feeling the possibility of "a more beautiful world that our hearts know is possible"

Financial & Operational Excellence

Work with the Owner to manage budgets, P&L, and revenue optimization while keeping rates accessible (~$275-550/night range)

Oversee staff scheduling, training, and performance with Ikigai principles (work as soul expression)

Coordinate with other departments and implement systems for smooth operations

Handle guest relations and escalated issues with warmth and wisdom

Regenerative Practices

Lead our "how would love do it?" approach to everything from fire prevention to waste management

Implement and teach sustainable practices to staff and guests

Coordinate with permaculture, maker village, and community living aspects

Support our vision of becoming a carbon-negative vacation destination

Who You Are

Essential Qualities

On the path of personal growth, healing, consciousness, and community living

Pre-opening and operational resort experience (5 years preferred) with system setup and launch expertise

Financial acumen with resort P&L, revenue management, and cost control experience

Leadership skills that inspire rather than manage through control

Adaptability to work in a living experiment that evolves organically

Experience working with construction teams, vendors, and pre-opening timelines

The Sacred & Practical Combined

You understand that this work is seeding the sacred within hospitality

You can hold both spreadsheets and ceremony, budgets and blessing

You're excited by regenerative practices and teaching through example

You want to be part of creating a new model that other communities can learn from

Technical Requirements

Bachelor's degree in hospitality, business, or related field preferred

Experience with resort management systems (PMS, revenue management)

Knowledge of health, safety, and compliance regulations

Ability to work flexible hours including weekends and handle emergency situations

What We Offer

Beyond Compensation

Competitive salary commensurate with experience

Health benefits offered along with paid time off and floating holidays

Opportunity to live on-site at a hot springs resort

Professional development in regenerative hospitality practices

Being part of creating a new model for how humans can live and work together

Balance matters here. We work hard, but we also protect time to recharge because sustainable success comes from a team that’s energized, not exhausted.

The Deeper Offering

Work that is a devotional practice and soul expression

Community living experience with like-minded individuals

Access to healing waters, pristine nature, and transformational programming

The chance to help birth something the world has never seen before

Application Process

We're looking for someone whose body says "yes" to this vision, not just their mind. In your application, please share:

Your resume and relevant hospitality experience

A letter describing what calls you to this particular work (not just any hotel job)

Your personal practices around consciousness, healing, or community

How you would approach the question "How would love manage resort operations?"

We especially welcome applications from:

People with community living experience

Those familiar with conscious/transformational festivals or retreats

Individuals with permaculture, sustainability, or regenerative business background

Anyone who feels called to be part of seeding a new way of being on Earth

Ready to Join the Temple Building?

This is not a job—it's a calling to help create something the world desperately needs. If you feel the resonance in your bones, if you're ready to be part of the first sprouted seed of a new DNA planted into the earth, we want to hear from you.

"The next Buddha, Maitreya, is not an individual but a community showing the way of love and compassion." - Thich Nhat Hanh

Pay: $110,000.00 - $125,000.00 per year

Benefits:

Dental insurance

Employee discount

Health insurance

Paid time off

Paid training

Vision insurance

Work Location: In person