Business Analyst I

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At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.

Get to know us: About - Gesa Credit Union

Role Summary:

Under the general supervision of the Program Manager/Team Leader, the Business Analyst I collect, and analyses data related to business problems and processes, and assembles functional/non-functional requirements for software systems and improvement initiatives. The incumbent’s primary responsibility is to elicit, analyze, validate, specify, verify, and communicate the real needs of the project stakeholders, including members and end-users, and serves as the conduit for the processes and requirements that flow between the member community and the business units responsible for the systems. For enterprise projects, this position will work closely with the assigned Project Manager to ensure requirements are captured before execution and any changes thereafter are managed through the project's Change Management Plan. This position has beginning-to-intermediate job knowledge and has demonstrated the ability to handle moderate responsibilities relevant to the Business Analyst I role.

What You Will Be Doing:

Elicit, capture, track, and document business processes and requirements for a given system using best practices by working with the project sponsor and/or product business owner.

Elicit processes and requirements from the business

Present processes and requirements to business owners, project teams, and management and obtain agreement from all decision makers on the strategic and tactical direction of the initiative

Perform decomposition of high-level business and user requirements into development and test requirements in collaboration with more-senior BAs or Project Managers

Facilitate systems scoping and requirements sessions, independently, with stakeholders

Communicate with the Project Manager (on Enterprise Projects) on scope/requirement changes consistent with the Change Management Plan for the project

Manage requirements traceability information and tracking requirements status throughout the project

Participate in requirements analysis and verification to ensure that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards

Co-facilitate requirements prioritization with Project Managers and/or more-senior Business Analysts

Participate in peer reviews and inspections of Business Requirements Documents and DevOps Boards

Participate in the Analysis and validation of project / maintenance release deliverables against project requirements and vision

Participate in documentation of testing requirements, analyze and prepare testing requirements and documentation needs within the format designated for the project

Process Improvement

Develop process improvement procedures to improve operational efficiency

Analyze current process standards and metrics in order to provide solutions for improvements

Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes

Coordinate with Subject Matter Experts to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions

Prioritize and implement process change requirements based on the critical project needs

Determine fiscal requirements and personnel resources required for process re-engineering of process change

Prepare and manage budgetary requirements for process re-engineering

Inform respective teams on process improvement and re-engineering strategies

Work with the team to recommend appropriate changes in process/approach

Prepare communication plans regarding process re-engineering for multiple stakeholders

Manage projects involving engineering, research, maintenance, and operations

Train and guide resources as needed

Update and maintain documentation on process improvements and process performance

Assist with researching and recommending improvements to business processes, organization, and rules that can increase the advantages gained from technical and non-technical solutions

Document complex multi-system workflows and business processes and pro-actively identify improvements and opportunities

Analyze current process standards and metrics in order to provide solutions for improvements

Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes

Work with the team to recommend appropriate changes in process/approach

Build and grow a network of SMEs across the organization

Participates in teams established/defined by the PMO/more experienced BAs

Demonstrate empathy by understanding the needs of the end user and seeking out problems they may encounter

Contribute to the improvement of the Business Analysis process on a continuous basis

About You:

A capable independent contributor, as well as a team player

Analytical, quantitative, and information sourcing skills

Knowledge of software and system development lifecycle (SDLC) preferred.

Experience working on Agile Scrum/Kanban teams preferred.

Familiarity with Project Management Lifecycle

Ability to innovate while solving problems.

Accountable for results

Ability to participate on multi-disciplinary teams supporting initiatives for strategic business improvements.

Effective Time Management skills

Exercise sound judgment when performing duties and working with members and staff.

Continuously maintains and develops professional skills.

Identifies and elevates issues to PMO and QA leadership.

Strong Technical/Professional writing and oral communication skills

Collaboration with Project Managers and Business Unit Leadership

Strong active listening skills and self-awareness throughout the project lifecycle

Required Proficiency in software Development/testing tools: Azure Dev Ops, Jira/Confluence, Rally, etc.

What You Will Need:

One (1) to four (4) years of Business/Technical Analysis or Technical Project experience

Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or four (4) years of equivalent experience)

Required Proficiency in Microsoft Office 365: Word, Excel, Teams, OneNote, Excel, PowerPoint

Familiarity with process flow and engineering diagraming tools, such as Microsoft Visio, Lucidchart, etc.

Familiarity with Tableau, PowerBI, or comparable analytical/reporting tools

Capable of completing Certification of Capability in Business Analysis (CCBA) within two years of hire (may substitute experience)

Existing Certification of Capability in Business Analysis (CCBA) or equivalent/higher certification preferred

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

Competitive Pay

Medical, Dental, Vision, and Life Insurance

20 days/year accrual of Paid Time Off - Plus 10 Paid Holidays!

401(k) Match

Incentive Program

Tuition Assistance and Student Loan Repayment

Commuter Benefits

Paid Time Off to Volunteer in the Community

Product Discounts

Engaging Work Environment

Rewards and Recognition Program

Salary Range:

$25.70-$42.83

While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!"

Get wise to what’s possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a credit/background check.