Content Specialist

The Content Specialist is responsible for managing and delivering high-quality content products end to end. The role requires deep domain expertise in Public Records and/or Dockets, and advanced technical proficiency (XML, UNIX, scripting, Python). The role involves managing multiple system platforms: GCS, Alloy, Unix/Linux, LTC, Novus, ERD, People Warehouse, Company Warehouse, EDD.

As a Content Specialist, you will lead/ drive workflow and project responsibilities, mentor the team, drive standardization and process excellence, and support a 24/7 coverage model with rotational shifts and work weeks.

About the Role:

Lead or manage departmental and cross-functional project teams for effective product lifecycle management.

Ensure integrity and completeness of work products and product databases across all assigned workflows/ tasks.

Demonstrate expertise in team and adjacent workflows; consult on tactical and strategic initiatives.

Drive/ participate in standardization, cost savings, and process efficiencies through Lean Six Sigma or similar methodologies.

Serve as an escalation point for multiple workflows/ tasks and provide expert-level support. Troubleshoot complex issues related to content conversion, workflows, and system/data integrity.

Design and deliver robust training programmes, verify the work of others, and support new hires/ less experienced staff as they ramp up to proficiency.

Conduct process audits and contribute to root-cause analyses to resolve bottlenecks and improve KPIs. Participate in enhancement projects, testing, and implementation of new systems or processes.

Utilize technical expertise to navigate, troubleshoot and operate various applications such as GCS, Alloy, LTC, Unix/Linux Novus, People Warehouse, Company Warehouse, etc.

About You

Experience Required : More than 1.5 years of relevant experience in Content Moderation along with knowledge of HTML XML, UNIX and Linux Scripting.

Strong technical knowledge and understanding of diverse Content Operations publishing systems/ applications, particularly for Public Records and Dockets content.

Strong customer-focused mindset with excellent communication skills, both verbal and written, for effective collaboration and reporting.

Ability to work in a fast-paced environment with changing priorities and requirements.

Strong technical proficiency in UNIX, scripting, and familiarity with tools such as SharePoint, JIRA, and content publishing platforms.

Strong understanding of global workflows and process improvement methodologies (Lean Six Sigma certified preferred).

Excellent problem-solving and troubleshooting skills for complex data and system issues.

Ability to contribute/ drive training programmes and process documentation reviews, and mentor new hires/ less experienced staff.

Preferred Technical Skills: Operating Systems (Windows, UNIX); Programming (C, C++, C#, .NET); Databases (Oracle, MS SQL, MS Access); Web Technologies (XML, HTML); Tools (Mainframe, Power Automate, Smartsheet, JIRA, Power BI).

Must be open to rotational shifts (including nights) and rotational work weeks (e.g., Tuesday-Saturday, Sunday-Thursday) to support 24/7 coverage .

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What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.