Remote/Online Support Engineer - Chromatography

Job Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.

This is an exciting opportunity for you to join a successful and international team of technically trained support engineers that's delivering day-to-day remote telephone support services for Agilent's Life Science and Chemical Analysis customers. Become part of Agilent CrossLab organization, a network of experts who help our customers improving laboratory performance and meeting vital business needs.

As a Remote Support Engineer, you will be providing technical support to our external customers (through phone, email, chat or social media) utilizing your remote diagnostic capabilities. Focusing on our chromatography (GC, GCMS, LC, LCMS, and others), your goal will be to reduce customer downtime and identify repair strategies. To be successful in this role, you must be very customer-focused, confident, flexible and willing to go the extra mile for our customers. We will make sure you get all the training and development opportunities you need to become the best in your field.

Your key responsibilities will include:

Identify customer issues and provide a high level of reactive and proactive technical services in support of Agilent's product portfolio

Ensure customer satisfaction by guiding, assisting and training users on maintenance and configurations

Remote trouble shooting on hardware and software

Providing problem resolution to optimize the efficiency and uptime availability of customer systems

This is a hybrid position where you will be based in our offices in Barcelona, and you will partially work from home (2 days a week).

Qualifications

We are looking for motivated individuals with the following background:

University Degree in Chemistry or Life Sciences based discipline

Hands-on experience (internship, apprenticeship, university projects or first postgraduate experience…) with chromatography and spectrometry analytical techniques such as GC, GCMS, LC, LCMS, HPLC, ICPMS, ICPOES…

Full proficiency in English and Spanish

On a personal level, you are autonomous, outgoing and customer oriented. You enjoy working both autonomously and as part of a team. You have great communications and interpersonal skills to interact with many internal and external partners. You show a real can-do attitude and you like helping others and solving problems. Whilst being flexible and adaptable, you have also strong planning and organizational skills.

We offer:

Outstanding company culture

Career development opportunities

Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…

A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support