Partnership Associate

Partner Associate

Identifies and develops marketing alliances and relationship programs designed to produce sales opportunities.

About the Role

In this opportunity as Partner Associate, you will:

Support the success and growth of new and existing partners by helping execute partner strategies and plans that drive measurable outcomes (e.g., adoption and revenue expansion).

Own day-to-day partner coordination to ensure a strong partner experience, timely follow-through, and smooth execution of initiatives.

Maintain partner planning and documentation, including the Partner Account Plan and supporting materials such as marketing/event plans, enablement activities, and quarterly priorities.

Monitor and report on partner performance and execution by tracking key metrics, maintaining accurate partner records and activity in relevant tools, and summarising progress, wins, gaps, risks, and next actions.

Coordinate cross- functionally with internal teams (Sales, Marketing, Product, Support/CX, etc.) to deliver partnership initiatives.

Support planning and negotiation processes — including inputs, timelines, and materials — while escalating contract structuring and negotiation ownership to the Partner Manager/Director as appropriate .

Respond to partner inquiries, troubleshoot issues, and escalate blockers with context and suggested next steps.

Schedule and coordinate partner meetings, QBR prep, follow-ups, and event logistics .

Draft and update Partner Account Plans; track goals, deliverables, owners, and timelines.

Coordinate enablement and co-marketing support for Tier 3 partners, including organising trainings , sharing materials, tracking readiness and completions, campaign logistics , lead and referral tracking, and internal alignment.

About You

You're a fit for the role of Partner Associate if your background includes:

1–2 years of experience in a partnerships , alliances, channel , or customer success support role within a software or technology-driven environment.

Demonstrated ability to coordinate and execute across multiple work streams, with strong attention to detail and follow-through.

Strong interpersonal and communication skills, with the ability to build and maintain effective relationships with partners and internal stakeholders.

Accountability and ownership mindset — you take initiative, follow through on commitments, and proactively surface issues before they escalate.

Willingness to learn and develop professional skills in a fast-paced, dynamic partnerships environment.

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What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.