IT Operations Analyst I
Skills
About the role
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
IT Operations Analyst I
Responsible for Operational Stability Sabre Applications
Provides requirements/monitors System Performance and Capacity Monitoring
Leads Incident Management and is responsible for driving incidents to resolution.
Responsible for Production Readiness/Production & for Operational Documentation
Advising and collaborating with our architecture and product development team on technical hardware and software issues.
Manages outage and emergency situations with datacenter and application staff
Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA’s
Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
Coordinating infrastructure maintenance and upgrades with our Application teams
Maintain platform and applications documentation and document Runbooks
Work on automation of operational procedures and workflows with prior scripting experience
Develop instrumentation for aiding monitoring and to action alerts received in OCC.
Work with operational team(s) and systems owners in identifying opportunities of automation.
Work in shifts with 24/7 support environment
Respect and apply the Sabre ITIL processes & Respect of Service Levels
EXPERIENCE:
Minimum 2 - 3 years related experience in Command Center or NOC environments
Understanding of Operations and Platform Support in Dev Ops
Knowledge in IT Service Management and Service Now
Strong background in working in a critical production support 2 4x 7 environment.
Strong background in technical support and L1 support.
Excellent written and verbal communication skills
Nice to have:
Experience with supporting platforms in SAAS environments
Experience with Cloud hosted applications such as AWS , Google, Azure
Experience with Windows, Linux, RedHat trouble shooting
E xperience in working with technical teams and OEM vendors for suppor t
EDUCATION: Bachelor's degree or equivalent and 2 - 3 years of similar work experience.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
#LI-Hybrid#LI-BG1
Questions about this role
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