Communications & Marketing Coordinator

About the Role

This is a hands-on, generalist role sitting across Communications and Marketing. You'll support earned media campaigns, produce marketing content and cut video – sometimes all in the same day. We're looking for someone who can move between a press release draft, a social media carousel and an interview edit without losing the thread.

You'll work directly with the Director of Communications in Sydney and alongside a small team spanning communications and design. The work covers three distinct brands and shifts fast - you might spend the morning pulling data points for an Escrow.com industry report, the afternoon editing a case study interview into social clips, and the end of the day drafting copy for a Loadshift campaign.

This is a junior role, but it's not a passive one. You'll be expected to take ownership of tasks, flag problems early and produce work that's ready for review – not work that needs to be redone. A background in journalism, communications or marketing content production is preferred. Comfort with video editing tools is essential.

What You'll Do

Earned Media Support

Draft press releases, pitch emails and media materials under the direction of the Director of Communications

Maintain and update journalist contact lists across technology, business, finance, logistics and labour market beats

Send and track pitch outreach; manage follow-up sequences; log coverage

Scan RSS feeds, news aggregators and platform data daily for newsjacking opportunities across all three brands

Respond to journalist callouts and HARO-style requests relevant to our platforms

Marketing Content & Campaigns

Write marketing copy across formats: blog posts, landing page copy, email campaigns, one-pagers and sales collateral for Freelancer, Escrow.com and Loadshift

Produce content and assets for product marketing campaigns – from concept development through to launch materials, landing pages and promotional collateral

Help build out campaign ecosystems: if we're launching a major initiative, you're contributing to the video, the web assets, the social rollout and the supporting content – not just one piece of it

Develop content that supports platform positioning, feature launches and strategic narratives

Adapt tone and voice across three distinct brands: Freelancer (direct, no-BS, motivational), Escrow.com (premium, confident, trust-focused) and Loadshift (grounded, Australian, industry-respectful)

Video & Visual Content

Edit interview footage, screen recordings and raw clips into polished short-form videos for social media and marketing use

Produce campaign and product marketing videos – taking a brief from concept through to scripting, rough cut and final delivery

Cut long-form content into social-native formats – reels, shorts, bite-sized clips – optimised for each platform

Support the production of case study videos, campaign assets and explainer content

Work with the Motion Designer on integrated content that combines video, graphics and animation

Basic shooting ability a plus – ability to frame and record a clean talking-head interview or product walkthrough when needed

Social Media

Draft social media copy across the four content pillars (Celebrate, Educate, Commentate, Captivate) for all three brands

Monitor trends across platforms; identify formats, moments and cultural conversations with potential for high organic reach

Develop and schedule social content calendars in coordination with the Director of Communications

Case Studies & Research

Identify strong story candidates by mining internal data: transaction records, reviews, carrier profiles and high-value platform activity

Conduct interviews with clients, freelancers and platform users; develop stories into case studies for earned media, social and marketing use

Compile media monitoring reports and maintain earned media tracking logs

Scan internal analytics weekly for content and story opportunities

What We're Looking For

1 - 3 years in a communications, marketing, journalism or content production role - with some exposure to product marketing or campaign development, not just editorial or social

Proficiency with video editing software - Adobe Premiere Pro, Final Cut Pro, CapCut or DaVinci Resolve

Strong written English - clean, direct prose that works across a pitch email, a blog post, a social caption and a video script

Ability to context-switch between brands and content types without losing quality

Good editorial instincts: you can look at a dataset or a user story and identify the angle worth pursuing

Organised and self-directed - able to manage multiple briefs and deadlines without daily supervision

Comfortable conducting interviews on camera or over video call

Nice to Have

Experience with Adobe Creative Suite beyond Premiere (Photoshop, After Effects)

Familiarity with social media scheduling and analytics tools

Experience with media databases or PR tools (Muck Rack, Prezly or similar)

Understanding of freelancing, fintech, logistics or marketplace business models

Basic graphic design ability – can produce a clean social tile or simple infographic when the designer is at capacity

Photography or videography experience

About Freelancer

Freelancer.com is a fourteen-time Webby award-winning global technology company operating the world's largest freelancing and crowdsourcing marketplace, connecting over 88 million users globally.

Our portfolio includes Freelancer.com, Escrow.com and Loadshift - spanning online marketplaces, secure payments, escrow, freight and global digital commerce. We operate across multiple jurisdictions, currencies, banks and payment flows, which makes this a genuinely unusual treasury opportunity: real complexity, real scale, real commercial impact.

We work from the office five days a week because we believe great work happens when smart people are in the same room. If that sounds like your kind of environment, we'd love to hear from you.

What we bring to the table:

A supportive work environment with meritocratic opportunities for career growth - we promote from within!

Access to continuous learning and professional development.

Weekly Town Halls with the all-important Q&A session with the CEO (you really can ask him anything)!

Friday lunches - We finish each week with a catered lunch. Each time we offer food from a different local restaurant.

Hack-a-thons - Get hacking and programming in this quarterly company-wide contest where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.

Fun events (we once built a soccer stadium in the office with two tonnes of turf…).

Our location at Grosvenor Place - Home of Freelancer HQ, this iconic building has harbour views, weekly complimentary classes/events, etc.

Just when you thought it couldn't get any better:

Change lives every day - Everything we do as part of our jobs contribute to improving the lives of our users on a global scale. Our mission is to provide one billion jobs. Not many companies actually make a difference like Freelancer does in providing opportunity and income to people all around the world.

Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the technology industry.