Lead - Digital Advisor/Sales - Service Now

Lead - Talent Acquisition

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Lead - Digital Advisor/Sales - Service Now

The Senior Digital Advisor / Sales will be a member of a dynamic team driving growth of digital solutions in a prioritized portfolio of accounts. Creating shaping and responding to the ever-increasing new challenges being faced within one of the specific industry verticals such as consumer goods retail Banking & financial services in support of Genpacts Sales and Transformation Services community.

The digital sales team has recently enjoyed good growth and made notable wins with new logos as well as increasing the digital footprint with existing customers. This role will identify shape and close revenue generating opportunities in new and existing accounts on a foundation of carefully selected & curated repeatable offerings and solutions for driving change in specific vertical industries. The role will combine leading edge digital solutions with your deep domain expertise to create innovation and thought leadership opportunities!

Responsibilities:

Act as a trusted advisor in establishing relationships (in partnership with Genpact Sales and SM Es / Solution Architects) and assisting clients think through challenging business opportunities.

Demonstrate an understanding of a clients business and use Digital technologies to craft transformational value propositions for the clients.

Proactively create identify and develop opportunities for Saa S solutions (specifically focusing on Service Now).

Provide domain and digital solution expertise and support to internal teams including participation in RFI RFP proactive bids customer-facing envisioning sessions/demonstrations assessments and workshops.

Collaborate with other cross functionals Genpacts team to assess and scope new opportunities (Analytics Data Experience Digital delivery etc.)

Own revenue and bookings targets for dedicated Saa S products and maintain up to date revenue forecasts and status in the enterprise CRM system. Genpact's positioning in the market by helping develop new offerings and thought leadership marketing.

Own delivery estimations solutioning and pricing for proposed client solutions and working closely with Genpact and client is legal in the creation and review of customer commercial agreements License / Saa S SOW Change requests etc.

This role reports to the Global Growth Leader for Digital.

The Senior Digital Advisor / Seller will work in close partnership with Genpact Sales Solutions SM Es and other consulting leaders within Genpact in successfully establishing and growing client relationships innovating with clients and winning deals.

Qualifications

Bachelors - HR/Industrial Relations, Bachelors - Human Resource Management, Bachelors - Psychology, Masters - Business Administration, Masters - Human Resource Management

Certifications

SHRM Certified Professional (SHRM-CP) - ProtouchProtouch

Required Skills

Administrative Process, Change Management, Client Relations, Cost Management, Critical Thinking, Data Analytics, Data to Insights, Executive Presence, Executive Recruiting, Hiring, Human Resources Operations, Process Standardization, Social Media, Stakeholder Management, Storytelling, Talent Acquisition, Workday Adaptive Planning, Workforce Planning

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Talent Acquisition

Remote Type -

Office

Work Shift -

Day Job (Canada)

Compensation Range-

85,000 to 145,000 CAD

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter

Make an impact – Help global enterprises solve business challenges that matter

Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.