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Banking Operations Product Manager

eastwestbank

unknown
Posting intelligenceReposted 105×, possible evergreen/ghost posting

At a glance

Why this role might suit you

The role offers a pivotal coordination point across digital banking operations, support channels, and product teams, allowing a candidate to shape operational workflows, drive process improvements, and ensure seamless customer experiences across multiple platforms.

About the role

This role serves as a central point of coordination across Digital Banking Operations, Customer Support Channels (CSC), and the Digital Banking product team. The position is responsible for managing operational workflows, customer-facing escalations, testing and release support, and ensuring clear ownership and accountability for tickets, inquiries, and customer feedback across multiple platforms. The role also provides oversight and final sign-off on key initiatives and supports continuous process improvement.

Questions about this role

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