Inside Sales Representative – Renewals

Inside Sales Representative – Renewals

Location: Fortinet office - either Frankfurt, Munich OR Hamburg

Responsibilities:

Planning, executing, tracking and analyzing our renewal business

Establishing a framework and process to track, manage and maximize renewal contracts

Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities

Contacting and follow-up with customers and partners to ensure a timely renewal process – always aligned with Account Manager

Periodically reporting on progress of current contract renewals

Preparing renewal quotes for current contracts

Managing customer requests

Preparing forecasts of contract renewal bookings

Demonstrating key functionality to promote up-sells at existing accounts

Required Skills:

Experience with supporting a Sales Team ideally within the IT Industry – security and or

networking sector

Goal orientated and self-confident with the ability to work in a fast-paced environment

Excellent customer service and communication skills (in German / English)

High degree of proficiency with MS Office applications (especially Excel and PowerPoint)

Confidence and excellent negotiation skills

Ability to analyze numbers effectively

Excellent attention to detail and a commitment to both accuracy and quality

Demonstrated ability to work independently as well as in a team environment

Proactive and energetic

Ability to handle multiple projects at the same time

Solid Salesforce experience

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