HR Advisor

Role Purpose

To support the delivery of a high-quality, centralised HR service by providing effective and consistent HR advisory and administrative support across the business.

Working within a shared services model, the role will partner with HR Business Partners, Centres of Excellence (e.g. Recruitment, L&D, Systems), and offshore teams to ensure timely, compliant, and customer-focused HR support is delivered.

The role will be responsible for managing a range of employee relations casework and responding to day-to-day HR queries, ensuring alignment with company policy, employment legislation, and agreed service standards.

Key Accountabilities

Provide consistent, commercially focused HR advice and guidance to managers on a broad range of people matters via a centralised service model

Deliver end-to-end employee relations case management (with HRBP escalation as required), ensuring a fair, proportionate, and legally compliant approach

Act as a key point of contact for HR queries, triaging and resolving queries in line with agreed service levels and escalation routes

Work collaboratively with offshore HR support and Centres of Excellence (e.g. Recruitment, L&D, Systems) to ensure effective resolution of queries and seamless employee lifecycle delivery

Support the administration and coordination of employee relations processes, including absence, family leave, disciplinary, grievance, and ad hoc documentation

Maintain and audit employee data within HR systems (e.g. Workday), ensuring accuracy, data integrity, and compliance with internal controls

Support managers with HR systems queries and promote effective use of self-service tools

Identify opportunities to improve processes, enhance service delivery, and drive efficiencies within the shared services model

Contribute to HR projects and continuous improvement initiatives aligned to the wider people strategy

Build strong working relationships with stakeholders across the business, ensuring a responsive and customer-focused HR service

Keep up to date with employment law, HR best practice, and internal policy changes to ensure advice remains accurate and current

Role Specific Experience & Skills

Proven HR generalist experience, including hands-on employee relations case management

Experience operating within a shared services and/or centre of excellence model is highly desirable

Experience of working in a fast-paced, customer-focused environment

Strong administrative and organisational capability, with a high level of accuracy and attention to detail

Experience using HR systems (e.g. Workday) and managing employee data

Ability to manage multiple priorities in a structured and efficient way

Strong stakeholder management skills, with the ability to influence and build credibility remotely

Personal Attributes

Strong customer focus with a service-led mindset

Clear and professional communicator, able to tailor approach to different audiences

Able to work independently within defined frameworks and escalate appropriately

Pragmatic, solutions-focused approach to problem-solving

Resilient, with the ability to manage a varied and high-volume workload

Collaborative team player, able to work across functions and geographies

Proactive in identifying improvements and driving efficiencies