Senior Account Manager

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

[INTERNAL NOTE] Will be updated with official Voyix Job Description once access to Job Description library granted

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Key Responsibilities:

Strategic Account Leadership

Own and manage a high-value strategic QSR account, ensuring long-term partnership success

Develop and execute account strategies aligned with customer business goals

Serve as the primary senior point of contact, building trusted executive-level relationships

Revenue Growth & Business Development

Drive revenue expansion through upselling, cross-selling, and new solution adoption

Identify growth opportunities and lead commercial negotiations and contract renewals

Maintain accurate forecasting and pipeline management

Customer Relationship Management

Build strong relationships across multiple stakeholders, including C-level executives

Ensure high customer satisfaction, retention, and advocacy

Proactively manage risks, escalations, and complex stakeholder dynamics

Cross-Functional Collaboration

Partner with internal teams (Customer Operational Leads, Support, Operations) to deliver integrated solutions

Advocate for customer needs internally to influence product roadmap and service delivery

Lead account governance, including regular business reviews and performance tracking

Industry & Market Expertise

Leverage deep understanding of the QSR ecosystem, including digital transformation, POS, payments, and customer experience trends

Provide insights and strategic guidance to customers based on market trends

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Qualifications & Experience

Minimum 10 years of experience in account management, key account management, or enterprise sales

Proven experience managing large, complex, multi-stakeholder accounts

Strong background in QSR hospitality or adjacent industries

Demonstrated success in driving revenue growth and managing P&L responsibility

Experience working with enterprise-level clients and long sales cycles

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Skills & Competencies

Exceptional relationship-building and stakeholder management skills

Strong strategic thinking and problem-solving ability

Excellent negotiation and commercial acumen

Ability to manage complex projects and competing priorities

Outstanding communication and presentation skills

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Education

Bachelor’s degree required; MBA or equivalent preferred

Proficiency in French, Spanish, or German preferred

Offers of employment are conditional upon passage of screening criteria applicable to the job

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”