Account Manager – Security Operations
About the role
Account Manager – Security Operations
Eagles Point Security Inc. Dallas, TX Full-Time $60,000 – $63,000 per year + Bonus Opportunities
Join Our Team as an Account Manager
Eagles Point Security Inc. is one of the fastest-growing security companies in Texas and is currently seeking an experienced and motivated Account Manager to join our leadership team.
This position is ideal for a security professional with strong operations, client relations, and personnel management experience. The Account Manager will oversee a portfolio of security accounts, ensure exceptional client satisfaction, and support the continued growth of our organization.
Position Details
Location: 550 N. Main Street, Suite 206 Duncanville, TX 75116
Schedule: Monday – Friday 10:00 AM – 6:00 PM
Flexibility is required to respond to client needs, emergencies, after-hours issues, and occasional weekend coverage. With approval from the Vice President of Operations, schedules may be adjusted while maintaining an average 40-hour workweek.
Compensation & Benefits
Annual Salary: $60,000 – $63,000
Performance-Based Bonus Opportunities
Paid Time Off (PTO)
Employee Referral Program
Career Advancement Opportunities
Professional Development and Training
Minimum Qualifications
Minimum two (2) years of management experience in the contract security industry.
Previous supervisory experience required.
Excellent verbal and written communication skills.
Strong leadership, organizational, and problem-solving abilities.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
Understanding of employee scheduling, staffing, and workforce management.
Valid driver's license with a clean driving record.
Ability to work flexible hours when business needs require.
Strong customer service and relationship management skills.
Essential Duties & Responsibilities
Manage day-to-day operations for assigned client accounts.
Maintain exceptional client relationships and ensure customer satisfaction.
Recruit, hire, train, coach, discipline, and when necessary, terminate employees in accordance with company policies.
Develop and retain high-performing security personnel.
Coordinate operational support services and resolve issues promptly.
Ensure all client expectations and contractual obligations are met.
Oversee employee scheduling, staffing levels, and coverage requirements.
Review and approve payroll, timecards, PTO requests, and attendance records.
Verify client invoice accuracy and approve processing.
Respond to emergencies and client concerns after normal business hours when required.
Conduct site visits, inspections, and performance evaluations.
Ensure compliance with company policies, state regulations, and client requirements.
Additional Responsibilities
Maintain regular communication with clients through meetings, phone calls, and correspondence.
Provide professional security recommendations and operational guidance.
Assist with new account transitions and implementation of security programs.
Establish and maintain site-specific post orders and operational procedures.
Support field operations when emergency staffing coverage is required.
Participate in ongoing training and professional development.
Preferred Qualifications
Experience managing multiple security accounts or portfolios.
Knowledge of scheduling software and workforce management systems.
Experience with payroll review and invoicing processes.
Bilingual (English/Spanish) is a plus.
How to Apply
Qualified candidates are encouraged to submit their resume for consideration.
Selected applicants will be contacted to schedule an interview with the Vice President of Operations.
Please be prepared to provide:
Current Resume
Valid Driver's License
Social Security Card
Any applicable security licenses or certifications
Job Type: Full-Time
Work Location: In Person
Application Method: Email
Send Resume To: gghaly@eaglespointsecurity.com
Pay: $60,000.00 - $63,000.00 per year
Benefits:
Paid time off
Referral program
Work Location: In person
Compensation
This Security Engineer role pays $60k-$63k/yr. Within typical range for security engineer roles in United States.
Questions about this role
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What's the typical salary for Security Engineer in United States?
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