Dispatch Operations Manager

IT'S NOT JUST OUR JOB… IT'S OUR PASSION

That statement is more than a tagline. It is the foundation of our company and one of the primary reasons Passion Plumbing exists.

Passion Plumbing is the new name of a residential service company that has proudly served North Dallas homeowners since 2018. While the name is changing in a rebrand, our leadership, standards, reputation, and commitment to excellence remain firmly in place.

The word "Passion" was chosen intentionally because we believe the best people genuinely love what they do. They take pride in mastering their responsibilities, enjoy solving difficult problems, care about the small details, continuously work to improve, and hold themselves to a higher standard even when nobody is watching.

For those select few, work is more than a paycheck. It is a profession, a responsibility, a commitment, and ultimately a passion. If you are simply looking for a desk, a pay check, and someone to tell you what to do next, this probably is not the place for you.

WE ARE A DIFFERENT TYPE OF COMPANY BECAUSE

We are building a small team of professionals who pursue excellence, embrace accountability, communicate openly, and take pride and ownership in their work.

We believe that iron sharpens iron and that excellence is contagious. We expect our team members to challenge each other, learn continuously, share knowledge freely, and push one another toward their maximum potential.

The standard here is intentionally high. Some people find that exciting. Others find it exhausting. Not everyone succeeds here, not necessarily by design, but through natural selection. High performers tend to thrive in environments built around accountability, ownership, discipline, and continuous improvement.

THIS IS NOT A PASSIVE OFFICE POSITION

The Office Operations & Dispatch Manager serves as the operational nerve center of the company. This position requires intelligence, sound judgment, organization, prioritization, decision-making ability, and the capacity to remain calm and methodical while managing multiple competing priorities throughout the day.

Dispatch is not simply moving calls around a board. Every scheduling decision impacts customer experience, technician productivity, revenue generation, profitability, and team morale. The right decision creates momentum. The wrong decision creates chaos.

The office does not exist to support operations...

This role is responsible for owning daily dispatch operations while managing core office and administrative functions. The objective is to create a controlled, organized, efficient, and accountable operation that improves technician productivity, customer experience, and overall business performance.

We are not looking for someone who simply answers phones, processes paperwork, and reacts to problems. We are looking for someone who anticipates problems, solves problems, builds systems, develops people, creates accountability, and continuously improves the operation.

Other key traits required at a HIGH LEVEL for this role are:

Ability to work in a team but also lead & manage teams

Ability to multitask and properly prioritize competing demands

Superior organization and workflow talents

Process oriented with ability to develop & implement new processes

Attention to detail and accuracy

Ability to create and analyze reports

THIS COMPANY IS NOT FOR EVERYONE

We are a Marine Corps veteran-owned company that is run by a Worship Pastor for a Cowboy Church. So needless to say, we love America, what it stands for, and the opportunities it provides to those willing to work for them. We are unapologetically Christian in our values and unapologetically committed to personal responsibility, accountability, and individual ownership.

Therefore, certain character traits are fundamentally incompatible with our culture and standards. Therefore, if you possess any of the traits below, it is best that you NOT apply so that we don’t waste each other’s time:

Require constant supervision

Resist collaboration or constructive feedback

Look for shortcuts and make excuses

Settle for "good" or mediocrity

Consistently choose the easiest path forward

Complain or gossip about your peers or subordinates

Lack drive, initiative, urgency, or attention to detail

Struggle with organization and follow-through

YOU SHOULD APPLY FOR THIS JOB IF

The reality is simple. To be successful here, you are either already operating at a high level and looking to become even better -OR- you are capable of operating at a much higher level but are currently being held back by your environment.

The people who thrive at Passion Plumbing embrace accountability, value integrity, take ownership, solve problems, communicate clearly, lead by example, and continuously push themselves to improve.

If you enjoy creating order from chaos, developing people, building systems, solving problems, and driving performance, we would like to talk.

If you want to surround yourself with like-minded professionals who challenge one another, share knowledge freely, push each other to improve, and refuse to accept mediocrity as the standard, we would like to talk.

If you take pride in leadership, organization, communication, and execution, then you may be exactly the type of person we are looking for.

OTHER JOB DETAILS

Monday thru Friday - WEEKENDS OFF

Normal work week consists of about 50 hours

PARTIAL LIST OF JOB RESPONSIBITIES

Call Center & Dispatch Operations Management

Team Training & Meeting Coordination

Employee & Employment Administration

Accounts Receivable Collections

Financial Data Entry & Invoice Exception Detailing

Reporting & Scorecard Management

Sales Support - Pulling Permits and Scheduling Inspections

.

Pay: $70,000.00 - $85,000.00 per year

Benefits:

Flexible spending account

Paid time off

Application Question(s):

We are relocating our office to far north McKinney where it borders Celina & Prosper (Custer Road @ Outer Loop). Do you live within a 30 minute MAX drive of this location.

Have you ever worked with a CRM tool called Service Titan, House Call Pro, or other? If so, which systems have you used and how many years of experience? NOTE: part of the interview process will be to show your proficiency in these systems.

Being VERY proficient with Microsoft Excel and Word is required. Power Point is preferred but not required. Are you experienced in both Excel and Word? If so, explain your level and experience. NOTE: part of the interview process will be to show your proficiency in both Excel and Word.

Experience:

Dispatch or Operations Manager: 2 years (Required)

Work Location: In person