Director of Operations / Multi-Unit General Manager

Multi-Unit General Manager

District Kitchen & Bar + PUBLIC eat+drink Berkshire County, Massachusetts

Compensation

$130,000–$160,000 total compensation (base salary + performance bonus)

The Opportunity

We are seeking an experienced, results-driven Multi-Unit General Manager to oversee two established, high-volume independent restaurants in the Berkshires. This is a senior leadership role for someone who thrives on building strong teams, driving profitability, implementing systems, and creating operational excellence.

The ideal candidate is equal parts operator, coach, and business strategist. You'll work directly with ownership to improve performance across both locations while ensuring exceptional guest experiences and a strong workplace culture.

Key Objectives

Success in this role will be measured by:

Growing top-line revenue

Increasing restaurant profitability

Reducing controllable costs

Implementing scalable systems and procedures

Developing and retaining high-performing managers

Improving accountability and operational consistency

Strengthening guest satisfaction and online reputation

ResponsibilitiesBusiness Performance

Own P&L performance for both restaurants

Analyze financial results and identify opportunities for revenue growth and margin improvement

Develop and execute plans to increase sales, traffic, and guest frequency

Monitor labor, food, beverage, and operating costs

Establish measurable KPIs and hold management teams accountable

Leadership & Team Development

Recruit, hire, train, and develop management staff as needed

Create a culture of accountability, professionalism, and hospitality

Conduct regular performance reviews and coaching sessions

Build leadership depth within both organizations

Resolve employee issues quickly and professionally

Operations

Ensure consistent execution of service, food quality, and hospitality standards

Standardize systems and procedures across both locations where appropriate

Oversee scheduling, staffing levels, inventory controls, and purchasing

Improve efficiency and eliminate operational bottlenecks

Maintain compliance with all health, safety, labor, and licensing requirements

Revenue Growth

Partner with ownership on marketing and promotional initiatives

Identify opportunities to increase guest counts, check averages, and repeat business

Oversee private events, catering opportunities, and community partnerships

Evaluate menu performance and pricing strategies alongside culinary leadership

Qualifications

5+ years of senior restaurant management experience

Multi-unit management experience strongly preferred

Demonstrated success improving restaurant profitability

Strong financial acumen with deep understanding of P&L management

Experience managing managers and building leadership teams

Proven ability to create systems, processes, and accountability structures

Strong communication and organizational skills

Hospitality-first mindset combined with strong business discipline

Ideal Candidate

You are:

Highly accountable and results-oriented

Comfortable making difficult decisions

Analytical and data-driven

Skilled at motivating teams and developing leaders

Focused on continuous improvement

Equally comfortable in the dining room, the kitchen, and the financial statements

What We Offer

Competitive compensation package of $130,000–$160,000 annually

Significant performance-based bonus opportunity

High level of autonomy and decision-making authority

Opportunity to make a meaningful impact on two well-established restaurants

Direct partnership with ownership on strategy and growth initiatives

To Apply

Please submit your resume along with a brief note outlining:

Your multi-unit management experience

A specific example of improving profitability at a restaurant operation

Why this opportunity interests you

Pay: $130,000.00 - $160,000.00 per year

Benefits:

Health insurance

Paid time off

Work Location: In person