Area Manager - FIeld Operations
About the role
Job Summary The Area Manager is responsible for overseeing all field operations within an assigned territory. This includes managing HVAC technicians, ensuring quality control, optimizing routes, coordinating materials and logistics, and supporting hiring and training efforts.
This is a leadership role for someone who thrives in a fast-paced environment, is highly organized, and can balance people management with operational efficiency.
Note that travel may be required at times throughout the territory
Responsibilities
Field Operations Management
Supervise and support field technicians in daily service activities
Ensure jobs are completed on time, safely, and to company standards
Provide ongoing coaching, accountability, and performance management
Quality Control
Conduct field audits and job site inspections
Maintain high service quality and customer satisfaction
Identify and correct performance or process issues
Routing & Scheduling
Plan and optimize technician routes for efficiency and coverage
Coordinate daily and weekly schedules based on workload and priorities
Adjust routes in real-time as needed
Hiring & Training
Assist in recruiting, interviewing, and on boarding new technicians
Train field staff on procedures, systems, and service standards
Develop team members for growth and advancement
Materials & Logistics
Manage inventory, materials, and equipment for the territory
Coordinate shipping, receiving, and distribution of supplies
Ensure technicians are properly stocked for scheduled work
Territory Planning & Operations
Oversee overall performance of the assigned service area
Analyze workload, staffing needs, and operational gaps
Implement improvements to increase efficiency and profitability
Qualifications
3+ years of experience in HVAC field operations, service management, or a similar role
Strong leadership and team management skills
Highly organized with the ability to manage multiple priorities
Experience with routing, logistics, or scheduling preferred
Comfortable working in both office and field environments
Valid driver’s license and ability to travel within the territory
Pay: From $65,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Work Location: Remote
Questions about this role
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