Store Manager Retail

POSITION SUMMARY:

As our Store Manager, you will oversee the day-to-day operations of our store, ensuring that every customer receives a superior experience while upholding all Coughing Cardinal USA, LLC rules and company policies. Your role will be pivotal in shaping the success of our team and store.

Lead with Excellence: Deliver a top-notch customer experience, ensuring every interaction is positive and professional.

Manage Inventory: Oversee inventory to guarantee compliance and maintain optimal stock levels.

Train and Develop: Manage, train, and support staff, providing ongoing education and feedback to foster growth and adherence to company standards.

General Operations: Conduct daily cash handling, maintain accurate records, and manage staff schedules. Ensure all paperwork is completed accurately and promptly.

Communicate Effectively: Maintain clear and open lines of communication with all levels of staff and management, and lead staff meetings to keep everyone informed and engaged.

Solve Problems: Troubleshoot and resolve store issues, from technical glitches to customer concerns, ensuring smooth operations.

Foster Team Spirit: Create a positive and collaborative work environment, motivating your team and promoting a culture of excellence.

DUTIES AND RESPONSIBILITIES:

Proven Leadership: 2-3+ years’ experience managing a retail team effectively with a strong history.

Product Knowledge: Extensive product knowledge across all smoke shop product lines.

Organizational Skills: Highly organized individual with excellent multitasking abilities, ensuring all store operations run smoothly.

Communication Skills: Exceptional communicator who is positive, approachable, and able to manage diverse situations with ease.

Integrity: Must be twenty-one (21) or older, pass a background check, and have an insurable driving record.

Drive sales and profitability through customer satisfaction.

Display strong merchandise throughout the store and execute plan-o-grams.

Ensure merchandise is properly priced, displayed, and stocked according to inventory levels appropriate for each individual store.

Ensure efficient day-to-day operations of the store and maintain a working knowledge of products and services.

Supervise, train, and develop store employees in all areas and functions required to run the store effectively and efficiently.

Ensure all employees provide outstanding customer service.

Ensure all expenses are maintained within the planned budget through weekly reporting metrics in coordination with the General Manager (i.e.: Headcount, budget, Leave, FMLA, Disciplinary actions, trending sales)

Be familiar with and enforce all company policies and the employee handbook.

Oversee the implementation of special promotions and advertising events.

Maintain effective communication between store and all support departments through reporting, in-person meetings and virtual meetings as needed.

Ensure the store is following OSHA requirements and all safety procedures to include anything in the store that may be a hazard to employees or customers.

Promptly manage any escalated customer complaints, questions, or concerns in a professional and friendly manner

Additional duties, as assigned.

REQUIREMENTS & QUALIFICATIONS:

2-3 years of retail management experience

Flexibility to work and open store as needed.

Proven skills in business analysis, with the ability to execute company standards, goals, and financial plans successfully.

Experience producing results, managing, and developing employees, and succeeding in a retail environment.

Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a meticulous manner.

Demonstrate effective communication and leadership skills for effective problem solving.

Initiative-taking leader capable of motivating others to achieve company goals.

Excellent verbal and written communication and customer service skills in-person and over the phone

Must possess strong work ethic and people skills and be highly organized, able to multi-task and be meticulous in a demanding environment.

Intermediate to advance computer skills (spreadsheets, presentations, reporting)

TECHNOLOGY & SPECIAL ACCESS:

Cell phone and email account required.

Access to store keys, alarm system, and safe

HRIS system access and company credit card

Job Type: Full-time (Exempt)

Shift: Morning / Day / Evening and Weekend availability as needed to be successful

BENEFITS:

Medical Insurance

Dental insurance

Vision Insurance

401K

Paid Time Off (PTO)

Employee discount

Performance Bonus - Future adjustments to salary will be based upon performance.

Work Location: Assigned Missouri Store Location