Spa Director

Spa Director

Raleigh, NC Area

Full-Time | In-Person

Salary: $80,000 annually + up to $5,000 annual performance bonus

About Us

We are a luxury wellness and aesthetic destination dedicated to delivering exceptional experiences and transformative results. Our culture blends the warmth and relaxation of a spa environment with the professionalism and innovation of medical aesthetics.

We are a family-oriented team that values collaboration, integrity, lifelong learning, and excellence in everything we do. We believe in creating meaningful experiences for our clients while fostering a supportive workplace where team members can grow personally and professionally.

Our core values guide everything we do:

Excellence is the Key

We strive to exceed expectations and deliver exceptional service.

Great is never good enough—we continuously raise the standard.

We go above and beyond for our clients.

We serve with passion and purpose.

Embrace Each Other

We lead with care, respect, honesty, and integrity.

We foster an inclusive and supportive environment.

We assume positive intent and support one another's success.

Evolve Every Day

We are committed to lifelong learning and professional growth.

We embrace innovation and continuously improve.

We collaborate, share knowledge, and grow together.

Influence for Better Lives

We strive to make a meaningful impact on the lives of our clients.

We focus on delivering value, confidence, and wellness.

We earn trust by always acting in our clients' best interests.

Connection

We care deeply about our team, our clients, and our community.

We believe in creating genuine relationships.

We work hard, support one another, and have fun along the way.

Position Overview

We are seeking an experienced and dynamic Spa Director to oversee the daily operations of a luxury medical spa and wellness practice. This individual will serve as the operational leader of the business, ensuring exceptional client experiences, strong team performance, and operational excellence across all departments.

The ideal candidate is calm under pressure, highly organized, emotionally intelligent, and passionate about leading teams. This role requires someone who can balance the relaxed, welcoming atmosphere of a spa with the structure and accountability required in a medical aesthetics environment.

Key ResponsibilitiesOperations & Leadership

Oversee all day-to-day business operations and clinic flow.

Maintain luxury hospitality standards and exceptional client experiences.

Identify operational inefficiencies and implement process improvements.

Support leadership initiatives and operational growth strategies.

Ensure smooth scheduling, workflow management, and departmental collaboration.

Team Management & Development

Lead, coach, and support team members across all departments.

Manage scheduling, accountability, performance reviews, and staff development.

Conduct regular team meetings and departmental touchpoints.

Foster a positive, collaborative, and drama-free workplace culture.

Support employee engagement, appreciation initiatives, and team-building activities.

Client Experience

Ensure every client receives an exceptional experience from consultation through follow-up.

Resolve client concerns professionally and effectively.

Continuously identify opportunities to elevate the guest experience.

Financial & Business Performance

Monitor and report on key performance indicators (KPIs), including:

Service revenue

Retail revenue

Client retention

New patient/client acquisition

Rebooking rates

Provider utilization

Sales per hour and room utilization

Retail-to-service ratio

Assist with inventory management and retail performance initiatives.

Analyze business trends and recommend growth opportunities.

Compliance & Quality Assurance

Ensure compliance across esthetics, massage therapy, injectables, laser treatments, and wellness services.

Maintain operational consistency and adherence to company policies and procedures.

Support safety standards and quality assurance initiatives.

Marketing & Brand Support

Support events, promotions, and community outreach initiatives.

Capture brand-aligned content when appropriate and with client consent.

Collaborate on strategies to enhance client engagement and brand visibility.

QualificationsRequired

Minimum of 2 years of management experience in a medical spa, aesthetic practice, wellness clinic, or medical office.

Proven experience leading teams and managing operations.

Strong communication, organizational, and leadership skills.

Experience monitoring KPIs and driving business performance.

Ability to multitask and remain calm in a fast-paced environment.

Preferred

Background in luxury hospitality, aesthetics, wellness, or medical practice management.

Experience overseeing retail sales and service-based businesses.

Familiarity with scheduling, inventory management, and operational reporting.

What We're Looking For

The ideal candidate is:

Calm, professional, and solutions-oriented

Organized, dependable, and proactive

Approachable and supportive while maintaining accountability

Emotionally intelligent and an effective communicator

Focused on creating exceptional client experiences

Passionate about team development and business growth

Committed to continuous learning and improvement

Compensation & Benefits

$80,000 annual salary

Up to $5,000 annual performance bonus

Health Insurance (50% employer-paid)

Dental Insurance (50% employer-paid)

Short-Term Disability Insurance (100% employer-paid)

Long-Term Disability Insurance (100% employer-paid)

Paid Time Off (PTO)

Schedule

Monday – Friday

8:30 AM – 5:00 PM

Pay: Up to $80,000.00 per year

Work Location: In person