Program Manager

The Program Manager (PM) is the single-point owner of program performance, customer success, and profitable growth. The PM operates as the general manager of their assigned program(s) or customer(s) with full accountability for financial results, execution, and expansion of the business.

This is a forward-leaning, customer-facing leadership role that requires a strong bias for action, ownership mindset, humility, and the ability to lead cross-functional teams to deliver results. The PM is responsible not only for executing existing work, but also for growing the business through new opportunities, strategic customer engagement, and value creation. The PM sets the tone for performance and culture within the teams, demonstrating humility alongside ensuring high accountability, urgency, and alignment with business objectives.

Key Responsibilities

Business Ownership & Financial Performance

Support full Profit & Loss (P&L) responsibility for assigned program(s), including Bookings, Revenue, and EBITDA

Drive profitable growth through value-based pricing, productivity, and cost management

Continuously assess program financial health and take proactive actions to meet or exceed targets

Identify and capture opportunities to grow beyond the current program scope

Customer Leadership & Relationship Management

Serve as the primary point of contact for customers, representing the business with credibility and accountability

Build and maintain strong, proactive customer relationships at multiple levels

Lead contract review, negotiation, and execution to ensure favorable business outcomes

Anticipate customer needs, manage expectations, and ensure consistent delivery of value

Strategic Growth & Business Development

Identify, evaluate, and pursue new business opportunities within existing and new customers

Act as Capture Manager for key opportunities, including bid/no-bid decisions, proposal development, pricing strategy, and negotiations

Lead RFQ processes from initial evaluation through proposal submission and contract award

Partner with Business Development and Business Unit leadership to execute growth strategies

Develop and maintain a pipeline of opportunities aligned with business objectives

Cross-Functional Program Leadership

Lead a cross-functional Program Team consisting of Operations, Engineering, Supply Chain, Quality, Customer Service, and other support functions

Establish clear priorities, deliverables, and timelines aligned with program and business goals

Ensure alignment, communication, and accountability across all functions

Drive execution to meet commitments related to cost, schedule, quality, and delivery

Maintain Program organization through a program level “dashboard” with an action RAIL and Risk Matrix.

Execution Excellence & Issue Resolution

Maintain full ownership of program performance across all phases of the lifecycle

Stay closely connected to all aspects of assigned programs, ensuring thorough knowledge of day-to-day execution, key drivers, and potential gaps

Proactively identify risks and issues, and drive timely resolution across functional boundaries

Ensure transparency with internal leadership and customers regarding program status, risks, and recovery plans

Implement continuous improvement initiatives to enhance responsiveness, efficiency, and performance

Culture & Leadership

Set the tone for a high-performance, accountability-driven culture within the team, grounded in humility and mutual respect

Demonstrate a strong bias for action, urgency, and ownership in all aspects of the role

Establish clear expectations and hold team members accountable for results

Foster collaboration, engagement, and a shared sense of purpose across the team and encourage inclusive dialogue and continuous learning.

Reinforce behaviors aligned with company values and strategic direction

Compliance & Program Governance

Ensure full compliance with contractual requirements, including management, engineering, manufacturing, test, and quality assurance activities

Maintain program management systems, schedules, and reporting tools

Provide full visibility into program performance, including timely communication of risks and mitigation plans

Serve as the primary liaison with customer procurement and engineering representatives

Shift: First Shift

Compensation: 130,000 - 185,000