Digital Product Manager, Digital Products & Design

We are seeking an innovative and strategic Digital Product Manager to lead the vision, roadmap, and delivery of a key digital product within our organization. This role will serve as the bridge between business partners, technology teams, and end users to ensure product strategy is clearly aligned to business objectives, customer needs, and long-term enterprise priorities.

The Digital Product Manager will operate within an agile, sprint-based delivery model and will be responsible for translating business goals into actionable product requirements, prioritized backlogs, and measurable outcomes. This individual will work closely with cross-functional stakeholders to define product opportunities, evaluate customer and operational pain points, and guide the development of digital solutions that improve efficiency, engagement, and overall user experience.

A successful candidate will bring a forward-looking product mindset, strong business acumen, and a deep understanding of emerging technologies, including artificial intelligence. This role requires someone who can identify where AI, automation, data, and modern digital capabilities can create meaningful business value while ensuring solutions remain practical, scalable, and aligned to stakeholder needs.

Job Functions and Responsibilities:

Own the product vision, strategy, roadmap, and backlog for a specific digital product.

Partner with business leaders to ensure product priorities align with strategic objectives and measurable business outcomes.

Work closely with IT, design, data, operations, and other cross-functional teams to deliver product enhancements through an agile sprint model.

Translate business needs into clear epics, user stories, acceptance criteria, and sprint-ready requirements.

Prioritize product work based on customer value, business impact, technical feasibility, compliance needs, and delivery capacity.

Identify opportunities to leverage AI, automation, analytics, and digital tools to improve customer experience, operational efficiency, and product performance.

Lead stakeholder discussions, sprint planning, backlog refinement, demos, and product performance reviews.

Monitor product metrics, user feedback, and market trends to continuously improve the product.

Serve as the primary product voice between business partners and technology delivery teams.

Key Result Areas

Establish and track objectives & key results (KPIs), such as engagement, conversion, customer satisfaction, and/or internal efficiency, to support our Service Excellence philosophy and drive measurable business impact

Deliver user-centric digital products that enhance customer experience and internal operations, validated through evidence-based learning and iterative launches

Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:

5+ years of experience in digital product management or a related field, with a proven track record of delivering successful digital products

Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Business, Engineering, or a related discipline)

Demonstrated expertise in digital product management, including supporting complex software development projects, defining product requirements, and delivering scalable platforms that meet user and business needs.

Experience collaborating with cross-functional teams (software developers, designers, data analysts, compliance specialists) and stakeholders

Excellent communication and problem-solving skills, with the ability to contribute to consensus in a collaborative environment.

Proficiency in a product development lifecycle and with agile methodologies

Experience with user research (e.g., user interviews, usability testing) and product discovery (e.g., rapid experimentation, hypothesis testing)

Experience with the mortgage industry (origination and/or servicing) preferred

Experience leveraging AI in product development or daily workflows (e.g., predictive analytics, NLP, chatbots, intelligent document processing) is a plus

Experience in at least one of the following areas is a plus: consumer-facing digital products (e.g., online platforms, mobile apps), team member experience tools or internal tools, document/data automation (e.g., intelligent document processing), or omni-channel communications tools

Training / Licensing Requirements:

Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

The salary range for this position is expected to be $120,000 – $130,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for annual bonus based on performance and subject to the terms of the Company’s applicable plans.