Manager

Company Description

When we founded Benugo we had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction.

We are incredibly proud to be growing our partnership with John Lewis to deliver a new brand for their in-store restaurants in 32 of the retailer's stores. This is an incredibly exciting time to reimagine the offering with fresh, quality ingredients which are thoughtfully sourced and rooted in local suppliers.

Are you a visionary hospitality leader ready to shape an iconic partnership at the highest level? We are seeking an exceptional Manager to support the catering and hospitality strategy for a prestigious, high-profile collaboration that will set new standards for excellence, innovation, and guest experience over the summer.

Job Description

To support the daily operations, being hands on during service.

To resolve any guest complaints calmly and promptly.

Ensure all team members are delivering a great guest experience, whilst upselling where possible.

To retain excellent product knowledge of both food and beverage offerings

To seek opportunities to innovate and improve throughout.

Support and lead the team with kindness and respect, fostering a culture of respect and inclusivity, ensuring every person is valued, whilst encouraging their development.

Maintain accurate records of Health and Safety, Food Safety and orders.

To uphold the highest standards of cleanliness.

To attend all training and development course as requested.

To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge.

To carry out any other reasonable duties as required by management.

Qualifications

Proven experience in managing a food and beverage service

Barista experience (advantageous)

Strong leadership and communication skills

Positive can-do attitude

Ability to work under pressure to meet business needs

Highly developed attention to detail and record keeping

Passion for hospitality and delivering a great guest experience

Great team player

Leads by example and takes initiative

Additional Information

Meal on shift

Endless tea and coffee on shift

Enrolment into the WSH pension scheme

Up to 33 days annual leave (plus extra day for your birthday off)

Enhanced maternity, paternity and family friendly leave with length of service

Access to everyday discounts and communication portal

Employee Assistance Programme and qualified Mental Health First Aiders

Cycle to Work scheme

Opportunity to develop and further your career in an exciting company