Senior Application Support Engineer
Skills
About the role
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
We are looking for a Senior Application Support Engineer for Chennai location, to join our company.
In Wilhelmsen Port Services, we provide our customers with peace of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.
Who you are:
You are a senior Salesforce professional who excels at complex problem-solving in production environments. You combine deep technical troubleshooting skills with the ability to contribute to planned development work, and you take ownership of issues through to permanent resolution.
What you will be doing:
Own resolution of complex production issues for Salesforce applications, acting as a senior escalation point
Perform deep technical troubleshooting using Apex debugging, Developer Console, Workbench, logs, and monitoring tools
Conduct root cause analysis (RCA) and drive permanent fixes in collaboration with development teams
Contribute to custom Salesforce development (Apex, LWC, Flows, integrations) as part of planned delivery work
Support release activities, including deployment validation, post-release verification, and rollback support
Mentor mid-level and associate support engineers
Contribute to and maintain SOPs, runbooks, and knowledge articles
Required experience and skills:
10+ years of Salesforce development and/or application support experience
Strong hands-on expertise in Apex, Flows, LWC, integrations, and debugging tools
Proven experience handling production incidents and driving RCA
Ability to balance development and support responsibilities effectively
Strong communication and ownership mindset
Preferred Certifications
Salesforce Platform Developer I or II
Salesforce Certified Administrator
ITIL® Foundation
Sounds interesting? If you can see yourself in this role, please let us know why you are our new Senior Application Support Engineer.
Work location: Chennai, India
Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.
#WPS
Questions about this role
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