Operations Specialist

Operations Specialist (Remote – Colombia, US Hours)

Full-Time | Remote

About the Role

Pavago is hiring on behalf of a client seeking an Operations Specialist to manage day-to-day workforce operations on a live scheduling platform.

This role is responsible for ensuring shifts are filled, workers are active, and daily operations run smoothly. You will oversee the full shift lifecycle — from onboarding professionals to handling real-time attendance issues and last-minute changes.

Responsibilities

Manage shift scheduling and workforce coordination end-to-end

Respond to client shift requests and ensure timely coverage

Assign workers and confirm availability and attendance

Monitor attendance, clock-ins, and shift activity

Handle no-shows, late arrivals, and last-minute changes

Secure replacements quickly to avoid disruptions

Communicate with clients and on-site managers to resolve issues

Keep systems, trackers, and documentation up to date

Identify recurring issues and suggest process improvements

Requirements

2+ years of experience in:

Operations

Staffing / Workforce Coordination

Scheduling or similar roles

Strong English communication skills (spoken and written)

Ability to work US hours

Strong organizational and multitasking skills

Comfortable using digital tools and platforms

Reliable internet connection and computer setup

Nice to Have

Experience with staffing platforms or marketplaces

Background in shift-based or on-demand workforce environments

Experience tracking attendance or operational KPIs

Exposure to process improvement initiatives

What You’ll Be Doing Daily

Reviewing and assigning shift requests

Confirming worker attendance

Monitoring live shifts and resolving issues

Coordinating replacements when needed

Communicating with workers and clients

Updating systems and tracking outcomes

KPIs

Shift fill rate and time-to-fill

Attendance rate and no-show reduction

Response time to client requests

Resolution time for operational issues

Accuracy of system updates

Interview Process

Initial Phone Screen

Video Interview

Scenario-Based Interview

Client Interview

Offer

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